Tags: digital workplace, governance, intranet
It is less than one month to the start of the intranet conference, Intranätverk. For three days, starting from 21 May, my good friend Kristian Norling will be hosting the biggest gathering of intranet professionals ever in Gothenburg.
Kristian says “The conference is arranged because there is a need to network, listen, learn and share knowledge amongst us intranet professionals. There is also a lack of really good intranet related conferences in Sweden. To my knowledge there has been no intranet related conferences arranged in Gothenburg or West Sweden for the last few years, if ever?
We strive for a balanced list of speakers. The goal is for it to be split equally between: women and men, practitioners and consultants, young and old, large and small organizations, private and public sectors and both multinational and Swedish organizations.”
Kristian has been working with intranets since 2001 and over the years he has experienced and participated in a lot of great conferences. He will use this knowledge and experience to help to make Intranätverk a great conference with a difference that shouldn’t be missed.
I will have the privilege to:
- participate as a delegate listening to other great speakers on subjects including intranets, mobile, and SharePoint 2013
- present on the benefits of a digital workplace
- help delegates with a governance workshop
I am sure Intranätverk will be a great conference. Why don’t you join us to help make sure it is?
Tags: best practice, digital workplace, Mark Morrell, value
Many of you who follow my blog will know of my interest in the digital workplace. From my first-hand experience transforming BT’s digital workplace and involvement with other organisations it is a very exciting area to work in. So it was great to hear about this book!
Paul Miller’s book ‘The Digital Workplace: How technology is liberating work’ is an absolute must read for anyone interested in finding out how technology is changing the way we work for everyone on the planet.
The way Paul Miller writes it from his own experiences and view of life – working and personal – makes it compelling to read. The examples Paul uses are ones we can all relate too and are real, not made up to fit a theoretical scenario.
I loved the format of the book. If like me you sometimes put a book down and pick it up a little later you won’t lose your thread and have to read back over the last few pages. In fact it is split into sections that are easy to use and refer back to again and again about the digital workplace. I found the ‘top 10 digital workplace benefits, challenges, etc.’ very good for focusing on the key points of each section.
It’s good to see Paul Miller share his expertise and enthusiasm with us in this book. I’m fortunate to know Paul so I realise every word is sincerely meant to help you, the reader.
It’s impossible to get serious about the digital workplace without reading and absorbing the ideas and examples in this book which is available to buy through Amazon.com, Amazon.co.uk and Barnes & Noble.com.
You should also visit the Digital Workplace Forum to find out out more information and how it can help you and your organisation.
Tags: best practice, collaboration, engagement, governance, sharepoint 2010
If you are deploying SharePoint 2010, you have probably considered the technical aspects, how it will support workflows, document management and sales for example; all key elements to drive the business. But have you considered how content will be migrated, accessed, maintained, enhanced and improved in the platform, while encouraging collaboration?
I have combined my strategic thinking with implementation skills and first-hand experience of implementing SharePoint 2010 to build the definitive checklist. It gives you everything you need to check with and you can contact me for more help.
This SharePoint 2010 checklist will encourage adoption and best practice, helping business’ information compliance and security goals are met. It has everything you need to check you have an effective content strategy for SharePoint.
It will help if you have some form of intranet governance framework – strategy, plan, roles and responsibilities, standards, etc. – in place first. But don’t worry if you don’t or you want to improve it.
For more information on SharePoint 2010:
Tags: best practice, digital workplace, Mark Morrell
While I was writing my previous posts on the digital workplace I was surprised to find no article about the digital workplace in Wikipedia. So, I have decided to put that right!
You can find my attempt at explaining what the digital workplace means in Wikpedia now.
Please read the Wikpedia article on the digital workplace and, more importantly, contribute to it so it grows into the definitive explanation everyone can refer to.
Tags: blog, career path, Mark Morrell
As my career as an intranet pioneer has moved on from being BT’s intranet manager to running my own intranet business, I thought it was a good time after blogging for over 3 years to refresh my site.
The blog posts are still there for you to read, comment and share. But you now have links to find out more:
- About me
- My experience
- My services
- My media engagements
- Intranet experts (and my friends)
So, please find a few minutes to look at this extra information and contact me if I can help you further.
Any comments on the new site will be welcome……..as always.
Tags: benefit, best practice, digital workplace, governance, intranet, Mark Morrell, publishing, standards, strategy, usability, users, value
In my last four posts on the digital workplace I have covered ‘Must have digital workplace principles’, ‘5 steps to a great digital workplace strategy’, 7 ways to engage people in a digital workplace and lastly ‘Create a brilliant digital workplace with me’.
To have a successful digital workplace (my definition is ‘work is what you do, not where you go to’) organisations must have the right strategy, culture, environment and infrastructure to exploit the benefits fully. It becomes the natural way of working so everyone is more productive and your organisation more efficient with:
- people work from any location as well as their office workstation
- IT infrastructure for the same or similar experience
- everyone can read news, collaborate, search and complete tasks
- individuals choosing tools – RSS, mobile, etc. – that help them
- organisations measure benefits and encourages digital workplace
Follow these ‘must have’ principles including strategy, engagement, governance, HR policies and IT infrastructure and you will have a great digital workplace.
It is important the whole of the digital workplace is managed so that it brings benefits to the organisation, individuals and collectively, everyone. It should mean the feeling that ‘things are better’ permeates through to everyone and encourages even greater use of the digital workplace.
It means the level of governance balances the rewards to be gained while avoiding any risks. That doesn’t come naturally but through good governance of the digital workplace including:
Who is responsible for developing the strategy, implementing the digital workplace and ongoing management of it? It is difficult for one person to have overall responsibility for so many key roles and activities. Neither is it best for it to be one person.
The best solution is to have a steering group made up of stakeholders from key parts of the business most affected by the digital workplace. These stakeholders should be senior people with decision making authority not someone who has to refer back to his/her line manager and delay matters.
There may be dedicated roles for people responsible for collaboration, ways of working, etc, but they should ultimately report in to the steering group.
The worse solution is to have competing groups of people each implementing conflicting standards, designs and ways to use the digital workplace. That will be a disaster and must be avoided!
You really need a consistent level of governance across your digital workplace. By consistent I don’t mean the same. I mean it is what everyone using the digital workplace would expect or need.
For publishers/site owners who are publishing in the digital workplace accredited types of content (policies, factual stuff) the expectation is for a more rigorous approach than for collaborative content where opinions and views require a lighter touch.
For people using the digital workplace to view information and news, use workflow applications or collaborate with each other, they expect the look and feel of the digital workplace to be similar. Tools needs to be branded in line with the business’ colours and designs. Features need to encourages everyone to use them more such as help links, contact points, easily laid out and functional designs.
All the different parts of the digital workplace need to be integrated so they are seen as one whole entity not a different set of silos, resources with some electronic sticking plaster added to make them look as if they are connected when they don’t give that impression to anyone using them.
One approach is to have a set of standards based on the needs of the organisation (information retention), regulation (who has permission to see what), legal (web accessibility) and technical (DNS policy). These can be applied appropriately across the digital workplace for each activity. So for formal type content (policies and procedures) it’s most likely all the standards will apply. For applications (HR processes) it’s probable that most will apply too. But for collaboration you will apply a lighter touch.
Alternatively you can create standards that only apply to certain information and applications to meet the purpose people need to use it for.
It is about getting the balance right again. You don’t need to be too restrictive and stifle innovation and collaboration. But you don’t want it to be too loose so that the business and individuals risk non-compliance with a legal or regulatory requirements. It’s not easy but getting it right is critical and benefits everyone and the business.
This is the real litmus test, the crunch point for me. Do people have confidence in the information and tools they are using in the digital workplace? Does everyone feel encouraged to use the digital workplace more after each time?
The answer has to be ‘YES!’ to these questions. That is the outcome your strategy and plans should aim for.
However you do this it must balance the needs of the business with those of people working well in a digital workplace.
My next post will cover the HR policies which enable digital working.