Intranets are now at a jumping off point to become digital workplaces. In 2015 organisations are no longer just talking about ‘digital’. They are now starting to take steps, sometimes slow and tentatively, towards transforming their online content and apps into something that is better coordinated. People are also becoming better connected with their digital workplace or intranet whenever they need to be.
While this is great news for intranet practitioners, there is also pressure to make sure you take the right direction and invest in the right technologies, skills, and resources. This is a ‘once in an intranet career’ opportunity to turn all your long-held dreams into the digital reality you have wished for. It can also place a great amount of responsibility on you to get it right.
So, what do you need to do? How can you turn this into your proudest moment in your career rather an underwhelming disappointment?
To successfully transform your intranet into a wider digital workplace where people can collaborate, have mobile access and apps on demand you need to consider what steps to take. These should include:
- Vision: What does the future look like? What will your organisation become in the future? How will your intranet/digital workplace support it? You need to be able to clearly answer these questions from your senior leaders.
- Direction: What is the right direction from your intranet? How will you get from today’s intranet to the future digital workplace? You need to be aware what your organisation’s strategic priorities are. You need to see how your digital workplace can align with and support their achievement.
- Requirements: What are your organisation’s requirements? Have you an existing strategy for your intranet? You need to identify what exactly your senior leaders – stakeholders – need from you. You also need to seek support from senior leaders for your plans.
- Plan: How are you going to complete your journey from intranet to digital workplace? You need to be able to work out the resources needed, prioritise your activities, and timescales to achieve everything.
- Measure: What is the current position? How does the transformation compare when it is completed? You need to demonstrate the changes you have made. You should measure the full value gained – not just the narrow ROI formula – to show how your organisation benefits from a digital workplace.
For me, these are essential steps to take when transforming your intranet into a digital workplace. This could be the most important thing you do in your intranet career.
Make sure you research to learn from other transformations, both good and not so good outcomes. Seek advice from people who have experience or you trust. If in doubt, seek expertise to help you get it right.
You probably won’t get a second chance if it goes wrong so make sure you prepare thoroughly so you will succeed.
Posted in benefit, career, digital workplace, intranet, plan, strategy, value
Tagged benefit, career path, digital workplace, intranet, measure, plan, strategy, value
When I first got involved in 1996 with intranets people could only access them from their desktop PCs at their normal place of work. The pages of content were hosted on a server probably in the same room or building they worked in. What was on offer was limited to news, policies and some tools e.g. People directory.
Haven’t things changed a lot since then as we move towards 2015!
Intranets are transforming into digital workplaces offering people an amazing choice in information and applications and wider use e.g. you can collaborate with people in different locations, share and rate content and complete processes online. You can access your intranet or digital workplace from any device e.g. smartphone, tablet and laptop from any place using wi-fi, etc., and at any time with data centres operating 24/7.
What does this mean for 2015? Here are my predictions.
1. Take the right direction
Intranets are now at a jumping off point to become digital workplaces. You need to make sure you take the right direction and invest in the right technologies, skills, and resources. In 2015 good digital workplaces will be created because there is a plan supported by a clear strategy. Your plan, based on agreed business requirements, will have prioritise actions, and stakeholder support. These are essential to have a digital workplace that supports your organisation.
2. consistently good experience
People will need to access your content and applications from any device, any time and from any place even more in 2015. Their experience needs to be consistently good every time with publishing standards within a governance framework applied to make this happen to all content and apps. People will then be familiar with what they access no matter what device they use. Good publishing standards will mean productivity gains will be achieved as people avoid stalling while they check before they use anything.
3. know where everything is
More organisations will consider moving to the cloud in 2015. But you need to manage this well to make this successful. You a good governance framework to manage all the content and applications, with an information architecture that has the same scope and approach. It’s no good trying to manage your content, etc., if you don’t where it is! And if you don’t know, how can people find what they need for their work? Plan the structure of your digital workplace to harmonise with your governance framework before you start.
4. show you are worth it
With the global economic climate unlikely to improve greatly in 2015, organisations will demand greater justification for any improvements you plan. You need to demonstrate the benefits your digital workplace can provide. Having a strategy, governance framework, and information architecture will indicate you do support your organisation’s goals. However, to show the full benefits you will need to look beyond traditional financial ‘ROI’ to wider benefits that also help your organisation. If you can do this, and you will have the resources you need in 2015.
Have you made any plans? Good luck and have a great 2015!
Posted in benefit, digital workplace, governance, intranet, mobile, plan, standards, strategy, value
Tagged benefit, bt intranet, digital workplace, governance, intranet, mobile, plan, standards, strategy, value
I have been fortunate to work with and view many sites, intranets, digital workplaces, mobile and collaborative spaces since 1996. Many technology features and fads aimed at helping people have a good experience have come and gone. However, throughout this time, having a clear strategy with good governance to support your intranet, has consistently been shown to help meet your organisation’s key priorities and add measurable value.
Your strategy sets the direction you need to move in with a clear scope and set of aims to be achieved, aligned with other related strategies and overall strategy for your organisation.
Your governance framework helps your strategy continue in the right direction. It will show how you manage everything and how everyone can work together. It will cover scope, purpose, roles and responsibilities, publishing standards and support, and resources needed.
The main reason for a strategy and governance framework is the benefits to be gained from applying it well. The time and effort are the same but the impact can vary so you don’t always achieve a consistently good experience.
Measuring all the benefits and showing the value to your organisation of a critical business tool will improve your credibility and help to justify future investment.
With that in mind I have re-designed my site to focus on Strategy; Governance; and Measuring Value.
Please contact me if you want to find out more.
Posted in benefit, best practice, collaboration, communication, digital workplace, governance, intranet, mobile, Office 365, SharePoint, strategy, value
Tagged benefit, best practice, collaboration, communication, digital workplace, governance, intranet, measure, mobile, sharepoint, strategy, value
I recently posted about the challenges organisations face as they move from having online content and tools hosted firmly on their estate to renting space in the cloud.
I believe the way forward is to have a governance framework and information architecture with the same scope to avoid gaps in content being managed or not being found. Both need to be in harmony and included in any digital strategy.
If you want to join the live breakfast talk in Gothenburg, or online seminar and final panel discussion and Q&A using G+ Hangout, it is on 20 November 8.00AM – 10AM Central European Time.
You can also read these posts about how to move to the Cloud:
- Wagon Trains to the Cloud: The most common challenges you are likely to face and how you may overcome these
- Pace-Layering the Building Blocks in the Cloud: How Office 365 and SharePoint can play a part in moving to the Cloud
- Housekeeping rules within the Habitat: How they can help join up your organisation online using their collaboration tools and features
- The Curator – how to cultivate the habitat: Engagement and how sorting and categorisation of artifacts form the curation and cultivation process
- Content Governance – life cycle and reach: Governance and how content should be managed in the Cloud
Posted in content management, digital workplace, engagement, governance, intranet, Office 365, plan, search, SharePoint, standards, strategy
Tagged digital workplace, engagement, governance, intranet, office 365, plan, search, sharepoint, strategy, usability standards
I was asked by Fredric Landqvist, my good friend and Information Architecture genius, to contribute to a series of posts on the challenges organisations face as they move from having online content and tools hosted firmly on their estate to renting space in the cloud.
We believe the way forward is to have a governance framework and information architecture with the same scope to avoid gaps in content being managed or not being found. Both need to be in harmony and included in any digital strategy.
We will help you to consider the options and guide on the following steps:
- Strategy: Goals you are aiming for
- Plan: Moving content to the cloud
- Information Architecture: Structuring your content
- Governance Framework: Managing your content
You can also join our live breakfast talk in Gothenburg, or online seminar and final panel discussion and Q&A using G+ Hangout, the 20th November 8.00AM – 10AM Central European Time
I hope you enjoy reading them as much as I enjoyed contributing to them. :)
Posted in content management, digital workplace, governance, intranet, SharePoint, standards, strategy
Tagged content, digital workplace, governance, intranet, office 365, sharepoint, standards, strategy