Tag Archives: strategy

How to manage your intranet

After you have developed a clear intranet strategy as explained in my post ‘How to develop an intranet strategy‘ you then need to follow this with an implementation plan, publishing standards and a governance framework.

While every intranet is different there are some common factors that need to be considered so your intranet supports your business requirements:

  1. The size of your organisation will affect how you manage your intranet.  If it is based in one location and you know everyone by their first name then it is likely you can manage your intranet on your own.  If it has many thousands of people in many locations you will need a different approach and involve other people to help you manage your intranet.
  2. The type of organisation will affect how you manage your intranet.  Is it streamlined on administration, informal decision-making?  Or is it more formalised, committee driven, when making decisions on how publishing standards and intranet roles and responsibilities?
  3. The culture of your organisation will affect how you manage your intranet.  Is it a very top down, command and control, culture with feedback discouraged?  Or is it more open, democratic and consensual?  Whether it is either or a mix of both will influence your approach to managing your intranet.

My first-hand experience and from working with clients is that intranets can be managed well no matter what size, type or culture your organisation has.  It is how you approach this which is the critical success factor!

You can out more information on how to manage your intranet to help you.

How to develop a mobile strategy

Recently I posted on how to develop an intranet strategy and how to develop a digital workplace strategy.  One of the key factors either strategy must consider is the growing needs of people who use mobile devices to access information needed to help with their work.  I believe it is so important that it justifies its own strategy to help achieve the full benefits.

When developing a strategy for people who are mobile it is important you consider the following factors:

  1. Research with mobile workers what exactly their requirements are.  Don’t guess!  And don’t accept the experience is good enough just because the content or app can be accessed from mobile devices.
  2. Involve mobile workers in testing as you develop your intranet to make sure it will be a good experience for mobile devices before it is launched.  Don’t assume it will just be alright on the day.
  3. Be clear how many different operating systems your organisation can justify supporting.  While wanting to support the different operating systems for mobile devices it is stupid to aim to support every system.  A balance between IT costs and capabilities with mobile users’ needs to be agreed.
  4. Decide on your approach to responsive or device specific designs for mobile users.  Do you want/need to publish the same content in more than one place?  Is the management of one piece of content too heavy for all types of devices that need to access it?

There are some key principles which you can apply to help you create a mobile strategy for your organisation.  Find out more information on how to develop a mobile strategy.

How to develop a digital workplace strategy

Recently I posted on how to develop an intranet strategy and about Jane McConnell’s report ‘The Digital Workplace in the connected organisation‘.  So it is perhaps inevitable this post is about how you develop your strategy for a digital workplace.

A digital workplace strategy is different to an intranet strategy for the following reasons:

  1. A digital workplace is much wider than an intranet.  It may well have the intranet at its core but knowledge sharing and completing online processes are also covered by a digital workplace.
  2. A digital workplace will have a higher profile so more senior managers in your organisation will need and/or want to be involved as they can influence its direction.
  3. The impact of the digital workplace as a business tool will have a wider and sometime unforseen impact on the organisation and employees who use it.
  4. There will be more ‘sacred cows’ and ways people behave which they are very protective or defensive about which you will need to prepare good sound reasons for their removal or need to change.
  5. There will be a stronger expectation for you to justify and be able to show the benefits to the organisation for developing a digital workplace that you must include in your strategy.

There are some key principles which you need to include with your approach when creating a digital workplace strategy.  For more information read how to develop a digital workplace strategy.

How to develop an intranet strategy

Intranet strategies can vary from one type of organisation to another.   I have found from working with clients there are several common reasons why this is so:
  1. Size: A small start-up company with a close-knit team will have a different approach to a global organisation with over 100,000 employees in many locations.
  2. Type: What makes sense for a large manufacturing company won’t necessarily work for a government body or a small business.
  3. Purpose: What is different about your organisation? What is its purpose e.g. online marketing company, charity or public sector?
  4. Complexity: A global based organisation in different time zones with many activities compared with a small team who know each other by their first names.
  5. Culture: Is it a command and control approach or a more transparent, collaborative, open to criticism way that your organisation adopts?
There are some key principles which you can apply to help you create a great intranet strategy, no matter what organisation you are in.  Find out more information about how to develop an intranet strategy.

A recipe for managing your intranet

There are many ingredients that go into your recipe for how you can manage your intranet well.  Few organisations are excellent with how they manage their intranet.  Even fewer are prepared for their intranets to transform into digital workplaces and take advantage of the benefits on offer.

It is no good looking at a menu for managing an intranet and choosing a few items from the menu that are easy to do.  If you are expecting by doing this people using your intranet will get an improved, consistent, experience you will be sadly disappointed.  If only it is that simple! :)

From first-hand experience as the BT Intranet manager and from the wider view when consulting helping clients with the right approach for their intranet this is my recipe to successfully manage your intranet.

Starters, entree or first course

  1. Have a set of business requirements: your business strategy, values and priorities will help you
  2. Have a set of user requirements: satisfaction surveys, online polls, feedback will be good indicators
  3. Know who your stakeholders are: the senior managers who will champion and support you

Main course

  1. Develop your intranet strategy: scope and align it with your business strategy
  2. Set a few key priorities: what will benefit your business most
  3. Create your governance hierarchy: roles, responsibilities, reporting lines
  4. Define your publishing standards: base them on business, legal and user requirements
  5. Design your information architecture: where people using your intranet expect to find content, etc.

Afters, Dessert or sweets

  1. Measure the benefits: Track your progress with your project plan
  2. User satisfaction: Survey people to assess any change in their views
  3. User engagement: Analyse your statistics for changes in usage

Following this recipe should give you a dynamic intranet, engaging content with plenty of energy for future improvements!  Why not give it a try or would you add any side dishes or change the menu? :)

SharePoint: what does good look like?

A little while ago I asked ‘Is SharePoint ‘good’ or ‘bad?‘.  I believe it is how an organisation implements SharePoint that helps you feel if it is good or bad.

Building on this theme I will be presented the keynote address at IntraTeam’s event in Gothenburg on 4 December ‘SharePoint: What does good look like for?’.

I will cover how your approach is critical to achieving a good SharePoint experience – for you as well as for people using it – with the need for a strategy that sets the right direction and a governance framework to help you keep moving in that direction every day.

I will also be showing examples of what I believe good looks like with SharePoint.  I can’t share all of these publicly with you I’m afraid – you will have to be at the event to see all the examples – but I can share some here.  I hope you find them useful along with my steps to a good SharePoint experience.

If you need any further information or help with SharePoint please get in touch.

Selling the idea of mobile

I have the great privilege of delivering the keynote address on 13 November at the IntraTeam Event in Stockholm.  I will be showing delegates how to sell the idea of mobile to senior executives with examples of how a good experience along with a great plan can convince decision makers in your organisation.

This builds on previous posts on mobile which you may have missed before over the past year.  I have shared my presentation here for you to find out more mobile.

I am looking forward to meeting some old friends as well as make new friends during this conference.  If you can’t make the conference then you can follow on Twitter #IES13 to find out what is happening.

If you can’t make the conference but would like to meet up with me please contact me as I have some limited free time on 12 – 14 November while I am in Stockholm.