Why SharePoint 2010 needs to have a good mobile user experience
May 21, 2012 at 8:46 am | Posted in benefit, communication, digital workplace, governance, intranet, mobile, news, SharePoint 2010, standards, strategy, value | 1 CommentTags: benefit, communication, digital workplace, governance, intranet, sharepoint 2010, standards, strategy, value
Why is SharePoint 2010 so widely used? I believe it is because it offers for the first time one technical solution that meets many business needs rather than just one.
If you want to improve knowledge sharing you will have many tools to consider. Again if you need to manage your documents you will have a wide choice of vendors. But if your business has more than one need or can see how solving one will create other requirements then a solution like SharePoint 2010 comes become more attractive to consider.
What if your organisation needs employees to use your intranet while away from their place of work? There are huge savings in office costs and increases in productivity if employees can use the intranet to help them with their work while they are mobile.
Before we can consider if SharePoint 2010 can help meet these needs and provide these benefits there are other important steps to take first.
Mobile strategy
Why is your organisation considering mobile access to your intranet? You need to develop a strategy aligned to your overall business strategy that sets out how providing this need will help to improve the performance. Without a clear, agreed, mobile strategy in place there is little chance of creating a successful business case for a solution that can help employees. You need to research which content and tools are most needed while employees are mobile.
Mobile champion
Who should be responsible for sponsoring the implementation of your mobile strategy? You need to find a senior representative who will champion this or, better still, a board or steering group of senior representatives from business functions across your organisation. Make sure the role is clear, and you have the authority to make the decisions needed, supported by funding.
Mobile audience
Who needs to use a mobile device for their work? You need to be clear which employees will benefit from having a mobile device. It probably will not be everyone. Even if it is, you will have to prioritise who has the greatest need. Factors like the number of employees involved, time spent away from their place of work, what contribution they can make, will help decide the greatest need.
Mobile governance
As well as having a champion for the use of mobile devices your governance framework needs to include the standards for owners of content and tools to follow so mobile devices can be used by employees. Roles and responsibilities need to include meeting the needs of mobile users for content and tool owners. The content and tools must not be a complete duplication of what exists already.
Mobile devices
Will you let employees bring their own devices to work or will you provide your own? That decision is critical and will depend on your organisation’s corporate values, type of employees, security (more below on this), funding and speed of adoption. Once that decision is made you can then focus on what devices your organisation provides or you recommend employees have that offer the best experience for what they need to do while mobile.
Mobile security
How can you be sure the right people only are using your intranet? It is vital you have a representative from your Legal team involved as well as from IT. You need to find the right balance of secure but easy access. It is no good if it takes ages to authenticate who you are before employee can access your intranet. But you do need some intelligent software working in the background to ensure you know who is accessing content with a mobile device.
Mobile platform
As I said at the beginning most organisations are either considering using SharePoint 2010 or are in various stages of rolling out to meet their needs. One of these is increasingly the need to provide content and tools that is needed by employees while mobile.
The problem with SharePoint 2010 is the ‘out of the box’ experience can be a bit underwhelming. It is a text only version which most mobile users of internet sites will feel is like going back in time. It may be improved by the next release of SharePoint but can your organisation afford to wait that long?
The Digital Workplace: How technology is liberating work
May 14, 2012 at 8:49 am | Posted in best practice, digital workplace, intranet, mark morrell ltd | 1 CommentTags: best practice, digital workplace, Mark Morrell, value
Many of you who follow my blog will know of my interest in the digital workplace. From my first-hand experience transforming BT’s digital workplace and involvement with other organisations it is a very exciting area to work in. So it was great to hear about this book!
Paul Miller’s book ‘The Digital Workplace: How technology is liberating work’ is an absolute must read for anyone interested in finding out how technology is changing the way we work for everyone on the planet.
The way Paul Miller writes it from his own experiences and view of life – working and personal – makes it compelling to read. The examples Paul uses are ones we can all relate too and are real, not made up to fit a theoretical scenario.
I loved the format of the book. If like me you sometimes put a book down and pick it up a little later you won’t lose your thread and have to read back over the last few pages. In fact it is split into sections that are easy to use and refer back to again and again about the digital workplace. I found the ‘top 10 digital workplace benefits, challenges, etc.’ very good for focusing on the key points of each section.
It’s good to see Paul Miller share his expertise and enthusiasm with us in this book. I’m fortunate to know Paul so I realise every word is sincerely meant to help you, the reader.
It’s impossible to get serious about the digital workplace without reading and absorbing the ideas and examples in this book which is available to buy through Amazon.com, Amazon.co.uk and Barnes & Noble.com.
You should also visit the Digital Workplace Forum to find out out more information and how it can help you and your organisation.
Is there a career path from intranets to digital workplaces?
March 26, 2012 at 8:13 am | Posted in career, digital workplace, intranet | 5 CommentsTags: career path, digital workplace, intranet
I have written before about career paths and future job opportunities for intranet practitioners. I don’t believe the only option is to become intranet consultants like I chose to do after leaving as BT’s intranet manager. If you want to move to another organisation then IntraTeam’s job vacancies in LinkedIn is a good place to start looking.
This post is about career development and progression within your own organisation. It’s about taking advantage by the creation of the digital workplace to extend your experience and skills into wider and more strategic areas of your business. I also owe this post to a certain intranet professional (yes, you know who you are!) who I promised this to sometime ago.
At the moment many intranet practitoners are based in the Communications part of their organisation. For intranets it’s probably been the best place since intranets were created. Typically the first use of intranets was probably to improve communications which then developed into information management, standards, etc. While intranets mainly had that traditional purpose it made good sense to work there.
Being an intranet manager was a unique role, not always fully understood, and led to frustration when you wanted to take the next step on a career path. The question was in which direction and, more importantly, whether your organisation recognise your skills and experience could transfer to another role and business unit. Sadly for many frustrated intranet practitioners this didn’t happen.
The evolution of the digital workplace changes this. The digital workplace covers social intranets – collaboration with wikis, blogs, shared workspaces; applications – training, performance management, ordering services; micro-blogging – Yammer, Twitter along with the focus changing from the IT equipment chosen by the organisation to what an employee wants to continue using for personal and business use and the changing way in which people don’t need to be in one place to do their work and connect with the information and tools they use.
It means the natural base for ownership of the digital workplace is not in Communications. It needs to have broader ownership to reflect the extra functions a digital workplace with stakeholders who can either influence the strategy or be affected by it. Jane McConnell’s recommends a digital board which sounds right to me. After all, it will still need managing to be effective.
Being part of this digital board can raise your profile with more senior managers who have a broad, strategic, view of the organisation and how technology can enhance operations. Instead of being the big fish in an intranet bowl think of becoming a smaller fish in a bigger digital workplace bowl.
The digital workplace gives you new new career path opportunities to:
a) Expand your existing role to be more strategic and wider in its scope
b) Take on a new role connected to your intranet role because your skills and experience are better understood and appreciated
How is the best way to do this? Are there better examples?
Digital Workplace: work anywhere, anytime, with anything
February 27, 2012 at 9:44 am | Posted in benefit, best practice, collaboration, digital workplace, engagement, governance, intranet, standards, strategy, usability, value | 2 CommentsTags: benefit, best practice, collaboration, digital workplace, engagement, governance, intranet, Mark Morrell, standards, strategy, usability, value
I will be at the IntraTeam 2012 conference in Copenhagen this week presenting on 5 ‘Must Have’ Principles for a Great Digital Workplace and running a workshop on How to Build the Right Governance Model for the Digital Workplace. For Twitter users follow #IEC12.
The digital workplace is a phrase that I have written about before and is becoming more frequently used for intranets that are developing beyond being a traditional communications tool. For me a digital workplace can include:
- employees working from any location (or mobile) as their place of work
- IT infrastructure providing the same or similar experience wherever someone uses the digital workplace
- employees collaborating, searching, and completing tasks as well as reading the latest news
- employees choosing how to do ‘things’ – RSS, mobile, etc. – that help them
- organisations measuring the benefits and encouraging employees to use the digital workplace
I define a digital workplace as ‘work is what you do, not where you go to’. To have a successful digital workplace it is vital organisations have the right strategy, culture, environment and infrastructure to exploit the benefits fully. It needs to become the natural way of working so employees are more effective and productive and your organisation is more efficient and successful.
Find out how five principles can help you to work in a digital workplace, how to use my experience to help you and how to contact me for further help.
How to build the right governance model for the digital workplace
January 17, 2012 at 11:57 am | Posted in digital workplace, governance, standards, strategy | 3 CommentsTags: digital workplace, governance, standards, strategy
The digital workplace is becoming a higher priority to more organisations in 2012. We have Jane McConnell’s Digital Workplace Trends 2012 report that gives you great research on what is happening. The London 2012 Olympics is forcing some of the most traditional organisations like banks to consider the digital workplace as employees work away from Canary Wharf for ‘flexi fortnight’ while the Olympics take place.
But how is the best way to manage this? How do you reduce that ‘dead time’ when people can’t work while out of the office? Why do employees have to go to their office building to work? How can you save your business money?
All these questions mean you need people with experience and strategic thinking to be involved in the strategy for a digital workplace.
I will use my experience with BT and helping other organisations develop digital workplaces to run a workshop at IntraTeam 2012 in Copenhagen on 28 February. This session will cover what is needed to have the right governance model for your digital workplace.
It will give you an overview on what is needed for the digital workplace to be managed so it brings benefits to the organisation, individuals and collectively, everyone. It should mean that ‘things feel better’ and encourage everyone to use the digital workplace.
By the end of the workshop you will understand the right level of governance needed for your organisation, balancing rewards to be gained while avoiding any risks.
Areas to be covered include:
- Ownership – who is responsible for developing the strategy, implementing the digital workplace and ongoing management of it?
- Consistency – what is the appropriate level of governance across your digital workplace?
- Standards – what are needed for a digital workplace?
- Integrity – do people have confidence when using information and tools in the digital workplace?
- What are the next steps you need to make?
I hope you will join me.
Digital Workplace Trends 2012 report
January 11, 2012 at 10:16 am | Posted in benchmark, best practice, collaboration, digital workplace, engagement, governance, intranet, research | 2 CommentsTags: benchmark, best practice, collaboration, digital workplace, engagement, governance, intranet, research
If you are going to spend any of your own or your organisation’s hard earned cash this year then it will be difficult to find a better reason for spending it than on Jane McConnell’s excellent Digital Workplace Trends 2012 report. It is packed with great research, trends and insights on intranets and the digital workplace that will help you focus on what need your top priorities in 2012. It is impossible to do the report justice by covering it in any depth in a blog post so I’ll pick out three key findings that interested me most.
1. The intranet or digital workplace is the ‘way of working’ in the organisation.
Jane says “the essential place for accessing all or most of what people need to work” is the digital workplace for employees. As I have been saying during 2011 ‘work is what you do, not where you go to’ and recommended how you can achieve this with my digital workplace principles. This is a big ‘win-win’ for organisations saving costs and employees more engaged and a priority for 2012.
2. Internal social collaboration has become well-established
Jane says “social collaboration is well-established at enterprise-wide level or within some parts of the organisation”. It is good to see organisations accepting the benefits will come from this approach. I have said that engaged people who are able to communicate and collaborate more easily with other employees using these tools will prosper with the right culture and governance.
3. A fully functioning, high-level digital board making decisions
Jane says “the digital boards makes decisions for both internal and external digital channels ranging from the intranet to external web sites, and include collaborating and social networking”. This is great to hear. At last more intranets and digital workplaces AND the people who manage them are being recognised by their organisations and taken more seriously. The digital workplace strategy for how they are managed is critical.
Very few organisations achieve all three criteria so for most it is an aspiration which can be the focus for their improvement priorities in 2012 ready for the Digital Workplace Trends 2013 survey.
Intranets are still very much alive!
November 24, 2011 at 9:28 am | Posted in benefit, best practice, career, digital workplace, homepage, intranet, value | 4 CommentsTags: benefit, best practice, bt intranet, career path, digital workplace, intranet, Mark Morrell, value
I read with interest the blog posts by Tony Byrne ‘Death of the Intranet‘ and by Martin White ‘Death of the Intranet: ‘The Times They are a-changin’‘. They are both interesting posts with provocative titles to catch the attention. It has caused some great discussions about intranets which is great. The biggest and most negative reaction I found has been from intranet practitioners who feel it is an over reaction and not how they see things.
Having recently been an intranet practitioner as the BT Intranet manager before becoming a consultant, I can see the subject from both points of view. I believe intranets are still live and kicking To adapt the famous quotation by Mark Twain after hearing that his obituary had been published in the New York Journal “The reports of the death of the intranet are greatly exaggerated” in my opinion.
Continually evolving
I believe intranets are naturally evolving and maturing. Over the past 15 years intranets have been called many different names. Intranets have needed to adapt to changes in technology, different business requirements and climates. But they are still here and thriving. The digital workplace is a wider environment that intranets will be a vital component of. Yet another evolution for intranets to absorb and adapt to.
Wikipedia says ‘Increasingly, intranets are being used to deliver tools and applications, e.g., collaboration (to facilitate working in groups and teleconferencing) or sophisticated corporate directories, sales and customer relationship management tools, project management etc., to advance productivity. Intranets are also being used as corporate culture-change platforms. For example, large numbers of employees discussing key issues in an intranet forum application could lead to new ideas in management, productivity, quality, and other corporate issues.’ I agree with that from my experience of how intranets generally are being used.
Different tools to access intranets like mobiles won’t end the intranet. It’s just another opportunity to show how adaptable intranet can be in providing the information people need while on the move from their smartphones. Intranets are still the bloodstream for information and applications, properly managed and accessible any time, any place, any where and more and more using any device, that employees need to do their work each day.
Passionate practitioners
I am writing a report about how the passion showed by intranet practitioners about their organisation’s intranet that they manage can help accelerate improvements. I believe it is the personality as well as the abilities of an intranet manager that can help achieve more. Intranet practitioners know better now than ever before how to feel the pulse of their intranet and organisation it supports.
I recall in my previous role how I would champion again and again something I believed passionately about would improve BT by its adoption sometimes against sceptical line management as well as partners like IT and some stakeholders. Of course, judgement is critical as your reputation will suffer if you keep getting it wrong. My point is that passionate intranet role models are being created which other intranet practitioners can benefit from and will continue to help intranets improve in the years ahead, not die.
The development of the digital workplace will be seen not as a threat but more as an opportunity for two reasons:
- The intranet will fit well within the digital workplace and grow in influence on the back of it as more senior stakeholders see how the organisation will benefit from adoption.
- The digital workplace role will be another step an intranet practitioner can consider when looking for their next career move (more on this in a later post).
Increasing relevance
Intranet managers don’t feel intranets are dying – quite the opposite in fact. They believe intranets are moving into a more critical role for the organisations they support. More and more they are seen as providing a business critical role. This is a long way from just being another communications channels. While I see intranets that are struggling to show value and be taken seriously by their senior stakeholders, there are many intranets growing in value and championed by practitioners who have learnt how to seek support and sponsorship and can talk the language of the business not just the technology.
I believe senior stakeholders, as with intranets, have matured in the last few years. They understand better how intranets have added value, shown benefits in the wider sense and don’t think in straitjacket terms of just ‘return on investment’ so loved by Finance for business case submissions.
For me intranets are a living organism at the heart of organisations, managed by passionate people and increasingly championed by senior stakeholders who ‘get it’ about intranets and can see how they will continue in the wider digital workplace that is unfolding now.
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