Tags: best practice, bt intranet, collaboration, directory, engagement, people finder, sharepoint 2010, strategy, value
I have read a lot about what SharePoint 2010 can do but I have seen few examples of it being used with an intranet. When I was the BT Intranet manager I was heavily involved in the strategy, plans and implementation of SP2010. It was the biggest change to BT’s intranet since it’s creation. It is a huge programme as BT migrates all its existing content from the publishing tools it is using now for document and content management as well as collaborative tools like wikis and blogs. I’m going to show you examples of how SP2010 is being used on BT’s intranet. These were shown to Intranet Benchmarking Forum members at the SP2010 Special Interest Group.
BT’s Knowledge Management and Collaboration (KMC) programme has formal BT Board approval and has published its strategy setting out the priorities and timelines. The KMC programme has a governance model so the implementation is effective, well managed and you can see how the different boards fit together and their responsibilities.
First priority has been on sharing knowledge more easily. You can choose SP2010′s people finding tool from an index list on the global navigation bar at the top of every page on the BT Intranet.
This links to MyProfile which is like the existing Directory but has flexibility for you to add more information about yourself to help people. By clicking on ‘Browse in organisation chart’ you can move from MyProfile to MySite and can see how your role fits within BT and relates to other people.
MySite has several tabs including one for Whereabouts so people can see what you are doing. This information is automatically downloaded from your Outlook calendar. Another tab, Overview, enables people to see topics and skills you can help others with.
MySite content shows to people with the right permissions what you have published in SP2010. This helps people to find others who have a shared interest without any extra effort needed by you.
People using SP2010 for the first time will go to the Welcome page for SP2010. We don’t mention the technology in the title but what it helps people to do. There is a lot of information shown but new users say this is what they need at this stage.
You can request to publish on a TeamSite for project work or document sharing. It will extend to other needs as SP2010 replaces existing publishing tools and what activity they help people to do.
There is a help site for anyone using SP 2010. It helps anyone using SharePoint 2010 for anything rather than just publishing.
All these examples are shown in this slide presentation.
Tags: best practice, bt intranet, BT today, directory, homepage, killer content, research, value
There are a few ‘killer applications and content’ which have driven the usage of BT’s intranet. As well as the BT Homepage – our corporate portal, BT Today – our new sites and Directory – our people finder, Intellact, BT’s customer insight and market portal has been key to achieveing this.
Intellact provides a wealth of insight on the communications industry. Thousands of people in all parts of BT use these services to:
- Help understand customer needs and satisfaction.
- Monitor the global press – daily updates on business trends.
- Support business propositions.
Comprehensive, up-to-date, high quality research helps people make their decisions with:
- Business news
- IT research and advice
- BT commissioned market research
- Broker research
- Industry sector research
- Internet audience measurement
Business news is updated several times per day on Intellact. You can sign up to receive an email that reviews the days top news from UK and international newspapers, journals and newswires.
Intellact offers an unrivalled collection of published research covering ICT and other industry sectors with the option to contact analysts for further details.
Intellact can be searched in various ways and you can set up alerts so when a new research is available you are informed so you don’t miss anything.
Intellact helps BT give people what they need for their business needs and a competitive edge to BT.
Have a look at these Intellact examples.
Tags: accessibility, applications, bt intranet, content, directory, intranet applications, oracle, people finder, publishing, standards, usability, users
Last Friday I was interviewed by the Intranet Benchmarking Forum about how BT was meeting our intranet users’ needs who use a mobile device. I also came across a great blog post and an internet report on mobility (over 40mb!).
So, I thought I would share what BT has done and what I would like to do in this post as it is becoming a hotter topic.
I posted about BT Intranet mobile users in June 2009 which links to examples. I feel progress in 2010 will move in different ways for content than for applications.
Now: BT’s intranet standards make sure a PDA heading is on the templates used by our content management system for publishing information. It means mobile users can click on this to see a text version of the same content. Changes made to the main version automatically update the PDA version so people can rely on the content being the same.
Future: With the increased capability of mobile devices used by people in BT I want to make sure the coding (CSS) used for the content is capable of sizing up or down for any device and enable images to also adjust their size. This means we only need one version that is usable and accessible to any device (mobile, laptop, desktop PC, etc) saving on costs and giving users a better experience.
For applications two versions are needed. The full, standard, functionality is available for people to use but for mobile devices only the cut down, key functionality is available.
For example with BT’s Directory I can check a person’s contact details, manager, organisation chart, whereabouts, team members and their whereabouts. For mobile devices only the contact details for the person found are available as that is the main reason why people use it.
The difficulty for me is persuading software vendors used by BT for intranet applications to understand why this is important and what is needed. It should keep me busy during 2010!