In my last two posts about the digital workplace I have covered an example of how field-based people use the digital workplace. I then covered how people’s perception of the digital workplace should be more than just considering it is for office-based people only.
But is the digital workplace the best term to describe the new ways of working that people are adopting? Is a term like ‘digital working’ a better description than ‘digital workplace’?
Firstly I don’t get too bothered about terms. As long as there is a common understanding between me and the people I am communicating and working with then that is fine with me. But it does help if that understanding can be easily achieved using a term that is meaningful.
I describe this simply as ‘Work is something you do, not a place you go to’. In a digital workplace you can:
- Work from any location or while mobile
- Have the same or similar online experience
- Collaborate, search, and complete tasks online
- Choose what tools you can use to do this
- Feel comfortable whenever you are using it
- Be confident you can use it when you need to
- Have a better work/life balance
There are other, more detailed, definitions that describe the digital workplace.
But isn’t that explained as well by the term ‘digital working’? It removes any ambiguity about it only referring to office-based rather than field-based or mobile people’s ways of working.
Is it better and maybe more meaningful to use the active term ‘working’ rather than something passive like ‘workplace’? Does the increasing use and influence of mobile working also mean we should consider using ‘digital working’ now?
What are your views on these terms? What best suits how your people in your organisation now work? Is it ‘digital workplace’ or ‘digital working’ that we should be using? I would love to hear from you.
Posted in collaboration, community, digital workplace, engagement, governance, intranet, mobile, search
Tagged collaboration, digital workplace, engagement, governance, mobile, search
I have read a lot about what SharePoint 2010 can do but I have seen few examples of it being used with an intranet. When I was the BT Intranet manager I was heavily involved in the strategy, plans and implementation of SP2010. It was the biggest change to BT’s intranet since it’s creation. It is a huge programme as BT migrates all its existing content from the publishing tools it is using now for document and content management as well as collaborative tools like wikis and blogs. I’m going to show you examples of how SP2010 is being used on BT’s intranet. These were shown to Intranet Benchmarking Forum members at the SP2010 Special Interest Group.
You may find more help from my SharePoint page. You can also contact me for more help.
BT’s Knowledge Management and Collaboration (KMC) programme has formal BT Board approval and has published its strategy setting out the priorities and timelines. The KMC programme has a governance model so the implementation is effective, well managed and you can see how the different boards fit together and their responsibilities.
First priority has been on sharing knowledge more easily. You can choose SP2010′s people finding tool from an index list on the global navigation bar at the top of every page on the BT Intranet.
This links to MyProfile which is like the existing Directory but has flexibility for you to add more information about yourself to help people. By clicking on ‘Browse in organisation chart’ you can move from MyProfile to MySite and can see how your role fits within BT and relates to other people.
MySite has several tabs including one for Whereabouts so people can see what you are doing. This information is automatically downloaded from your Outlook calendar. Another tab, Overview, enables people to see topics and skills you can help others with.
MySite content shows to people with the right permissions what you have published in SP2010. This helps people to find others who have a shared interest without any extra effort needed by you.
People using SP2010 for the first time will go to the Welcome page for SP2010. We don’t mention the technology in the title but what it helps people to do. There is a lot of information shown but new users say this is what they need at this stage.
You can request to publish on a TeamSite for project work or document sharing. It will extend to other needs as SP2010 replaces existing publishing tools and what activity they help people to do.
There is a help site for anyone using SP 2010. It helps anyone using SharePoint 2010 for anything rather than just publishing.
All these examples are shown in this slide presentation.
Posted in best practice, collaboration, governance, intranet, search, SharePoint 2010
Tagged best practice, bt intranet, collaboration, directory, engagement, people finder, sharepoint 2010, strategy, value
There are a few ‘killer applications and content’ which have driven the usage of BT’s intranet. As well as the BT Homepage – our corporate portal, BT Today – our new sites and Directory – our people finder, Intellact, BT’s customer insight and market portal has been key to achieveing this.
Intellact provides a wealth of insight on the communications industry. Thousands of people in all parts of BT use these services to:
- Help understand customer needs and satisfaction.
- Monitor the global press – daily updates on business trends.
- Support business propositions.
Comprehensive, up-to-date, high quality research helps people make their decisions with:
- Business news
- IT research and advice
- BT commissioned market research
- Broker research
- Industry sector research
- Internet audience measurement
Business news is updated several times per day on Intellact. You can sign up to receive an email that reviews the days top news from UK and international newspapers, journals and newswires.
Intellact offers an unrivalled collection of published research covering ICT and other industry sectors with the option to contact analysts for further details.
Intellact can be searched in various ways and you can set up alerts so when a new research is available you are informed so you don’t miss anything.
Intellact helps BT give people what they need for their business needs and a competitive edge to BT.
Have a look at these Intellact examples.
Posted in best practice, intranet, news, research, search, value
Tagged best practice, bt intranet, BT today, directory, homepage, killer content, research, value
In my last post ‘Great intranets help make efficient people’ I talked briefly about the BT A-Z. BT Intranet users find this a very useful service helping them to quickly find a site.
Research of people in BT finds they navigate to what they need from the BT Homepage by using the search engine, deep linking from the many headings grouped functionally or use the BT A-Z.
People who use the BT A-Z have a reasonable idea they know the site exists and what its name could be. Cross-referencing of sites helps people to find it under more than one letter.
I’ve shown what the BT A-Z is in these examples.
The BT Homepage sets out the BT A-Z in one horizontal line with plenty of space between each letter to save users one click if there was just a BT A-Z heading and be able to easily get the letter they need (slide 1).
For each link in the BT A-Z, there is a heading followed by a simple explanation of what it points to so people know before they click on it if it is likely to be what they are looking for (slide 2).
On the left hand side of every page of the BT A-Z are icons which help to show to users what to expect when they click on the link (slides 2-4).
As well as giving people a full list of sites, if you know it is just information or a service you need for that letter you can choose that option from right hand menu to reduce what you need to check (slides 3 and 4).
If you have mobile/PDA access, you can still use the BT A-Z and see a list of sites to click on with (most important!) a mobile icon against those which will support that type of access (slide 5).
Posted in best practice, help, homepage, intranet, search, standards, usability
Tagged best practice, bt intranet, help, homepage, search, standards, usability, users