I have the great privilege of delivering the keynote address on 13 November at the IntraTeam Event in Stockholm. I will be showing delegates how to sell the idea of mobile to senior executives with examples of how a good experience along with a great plan can convince decision makers in your organisation.
This builds on previous posts on mobile which you may have missed before over the past year. I have shared my presentation here for you to find out more mobile.
I am looking forward to meeting some old friends as well as make new friends during this conference. If you can’t make the conference then you can follow on Twitter #IES13 to find out what is happening.
If you can’t make the conference but would like to meet up with me please contact me as I have some limited free time on 12 – 14 November while I am in Stockholm.
Posted in benefit, digital workplace, engagement, intranet, mobile, plan, strategy, value
Tagged benefit, digital workplace, engagement, intranet, mobile, plan, strategy, value
What is it you can do for people to realise your content is of value, it is useful, reliable, and authoritative? In my previous posts in the series of ‘Showing the value of your information’ I help you to show to people how valuable it is.
Making sure your content is up to date so people using it can rely on it is vital to showing its value to everyone. There are two main types of content: accredited and collaborative. I will start with accredited in this post and cover collaborative in a future post.
Accredited content is authoritative and reliable. People will use it with confidence, knowing it is current and relevant. It is usually information that has a large audience. A limited number of people can edit the information with access controlled by permissions. Usually one person will have clear ownership.
Accredited content normally meets all of your publishing standards. Here are some features which help show people it is of value:
- Review date shown to reassure you the content is current and can be relied upon
- Last updated date to show it is actively being managed too
- Comply with your organisation’s Information Retention Policy
- Remove content that is no longer relevant or accurate
How to show its value
When a policy is no longer needed the normal method is to remove it so people are no longer using something which is out of date and not relevant. The best approach is to replace the content with an explanation of what has happened and a link to the most relevant content people should now use.
This shows the content was valued by the care taken to remove it, explain what has happened and help people find related information which will help them. This also helps the related information to retain its value because of this approach.
Posted in benefit, content management, governance, intranet, publishing, standards, value
Tagged benefit, best practice, content, governance, intranet, publishing, standards, value
In my post ‘Showing the value of your information’ I wanted to help you to show to people using your information how valuable it is. I asked ‘What is it you can do for people to realise your content is of value, it is useful, reliable, and authoritative?’ and what pitfalls should you avoid.
I want to show you how knowing who owns your content can help people realise how valuable it can be. When I was the BT Intranet manager there was a publishing standard which made it mandatory for all accredited content e.g. news article, company policy to show on every page who the owner was.
The smart part was to also link to the content owner’s contact details in the Directory, which were automatically updated, so you could easily choose the best way to contact the owner to seek further information or clarify anything.
If you don’t show the owner or editor of the content how can anyone feel they can rely on it.
For collaborative content e.g discussion groups, it isn’t so easy to show the owner. However it is possible to show who owns the community and any comments should have an owner that ideally is linked to their contact details. This allows for some communication to continue directly with the owner if more appropriate.
I don’t recommend anonymous postings to blog, micro blogging, or forums. If you have a comment to make you should feel confident that it will be accepted in the right spirit as long as it meets the terms and conditions e.g. no abusive content. The culture of your organisation should encourage sharing of ideas and problems and a mature debate on how to move forward with each one.
Lastly you need to have a good governance framework which covers roles and responsibilities for publishing and managing content. A publishing standard on how you show you own content will help too. Having a template for entering your details helps and a process for reminding when the content needs reviewing is essential.
Posted in best practice, collaboration, community, content management, governance, intranet, publishing, standards, value
Tagged best practice, collaboration, content, governance, intranet, publishing, standards, value
Some organisations are starting to realise the potential of mobile
working can help employee’s productivity, engagement, and their work/life balance. But the reality is a lot of organisations aren’t there yet. Most will provide a poor user experience and be reluctant to invest time and money developing a rich mobile user experience.
Security and risk are concerns that often create the barriers to further mobile integration. How can you overcome these barriers?
In this post I will cover how your organisation can provide useful functionality for your employees while still mitigating or addressing the following risks:
Fear of the unknown
There may still a perception by some people in Legal, Security, and Regulatory parts of your organisation that because they don’t fully understand how increased use of mobile devices to access tools and information or share knowledge and problems can help it must be ‘bad’.
The best way to handle this approach is to research what other organisations have done with mobile. You should focus on:
- Successful examples of adoption
- Competitors with your organisation who are ahead of you
- Lessons to learn where mobile hasn’t worked
- Prepare how and what you are going to share
- Identify the right stakeholders
People who do not fully understand why you authenticate can be over cautious and create many layers of authentication. The ‘just in case’ approach will just strangle the use by mobile devices of the apps and content you need to use to help you with your work.
Why would you use your mobile to access something online that takes just a few seconds if you have to enter usernames and passwords several times before you can get to it that takes several minutes? It’s just not going to happen. You need to explain:
- What people are being asked to authenticate for e.g. use apps
- Why authentication is needed e.g. protect intellectual property
- How authentication can have maximum effect for minimal impact with ‘smart’ authenticating used only when needed and not duplicating at every level; different levels of authentication based on type of content or app to be used
- Building security into your mobile device so your authentication feeds through to the content and apps to be accessed if possible
- BYOD – is personal mobile devices the best way or should you stick with company mobile devices?
Your organisation needs to be resilient and always able to survive whatever potential crisis it may face. This means supporting your employees wherever and whenever they are using their mobile devices. By having people in many locations your business is more resilient to these unforeseen events when they happen. Mobile can help by:
- Removing the ‘single point of failure’ problem with office based people all in one location
- Accelerating the recovery time from a ‘crisis’ to provide service to customers especially if face to face visits are needed e.g. employees with mobiles in different locations
- Showing better value made in infrastructure and data centres investment with availability 24/7 for when mobile workers need to use it
Addressing these concerns with your key stakeholders will help you remove the barriers preventing you from giving your mobile users the functionality and good experience needed to help with their work.
Posted in application, benefit, intranet, mobile, strategy, value
Tagged applications, benefit, bt intranet, digital workplace, mobile, value
I was asked recently “How do you sell the idea of mobile to senior executives so they ‘get it’?” Good question! My experiences with mobile have shown me there are four questions you need to be answer when you need to promote the idea of mobile with senior managers and show the benefits a good mobile experience can bring. They are:
Who are your stakeholders?
You know you need to gain sponsorship and support for your ideas with mobile. But who are the right senior executives to be your key stakeholders? You need to identify the senior people who:
- Will be affected most by your ideas for mobile
- Will be most influential in your ideas being adopted
They may not be the most obvious person so think carefully about who you need to build a relationship with so they understand what you want to do and what their role will be.
Without their ‘buy-in’ your ideas for mobile will go nowhere fast and, sadly for you, will probably just stay as ideas.
What is your strategy?
Have a proposal you can use as a basis for any conversation with your stakeholders. This needs to be some form of a strategy that sets out:
- What you are aiming to do e.g. reduce time taken to solve problems
- Why you believe this is needed e.g. improved productivity
- What the scope of your strategy is e.g. apps, collaborating tools, governance
- What are your priorities e.g first phase connectivity, second phase apps development
- When will it be implemented e.g. 3 months for phase 1
You need to have this ready to show people and be able to answer questions about how it affects your organisation, stakeholders, and people who need to use mobiles or need to be more mobile in how they work.
What are the benefits?
You need to show what the likely benefits of people using mobiles and being more mobile can bring to your organisation. Any benefits that show on the bottom line will be taken more seriously. You need to consider:
- Reduced office space needed as people work more from different places e.g. home, local hub, while travelling
- Increased productivity as people don’t have to wait until they are using a PC in an office to act on requests or ask for help
- Reduced travel costs as people share online, on calls, on video using their mobiles any work problems they need help with
- More engaged people with flexibility to balance their personal life with work commitments and reduce stress
Some of these are obvious savings but can be harder to prove. Your approach needs to show how you would measure these as well as indicate the benefits that can be made.
How will you implement it?
Make sure you have thought through how you can going to turn your idea for mobile into reality. Don’t be so aspirational that senior execs can see it could be unrealistic and lose it and your credibility. But it needs to inspire people by showing it can be done and justify their sponsorship by:
- Getting approval and funding for it
- Deciding who will lead the project and accept who makes the decisions
- Having regular reviews of progress made
- Identifying resources available to make it happen
Don’t fall over at the last hurdle by not having a plan showing how you can implement your idea for mobile. It may show a lack of confidence in your abilities to make this happen.
You can find more information about mobile or contact me for advice.
Posted in benefit, collaboration, digital workplace, governance, intranet, mobile, plan, strategy, value
Tagged benefit, best practice, collaboration, digital workplace, governance, mobile, money, plan, strategy, value