Can you risk your sensitive information leaking? Many organisations find it difficult to see the benefits from publishing standards. I remove the barriers to show the benefits from each publishing standard in my next few posts. Publishing standards aim to:
- Reduce the risk of sensitive information leaks
- Improve the overall user experience
- Make people using your intranet more satisfied with it
- Improve people’s productivity
- Improve people’s quality of work
Information needs to be correctly categorised so people can access all the content they have permission to view and use. Balance the different needs so information that people can access is easily available and does not hinder their work by unnecessary logins or passwords. Your organisation must also feel confident sensitive information is not at risk.
Permissions need to be correctly set so information complies with your organisation’s Information Retention Policy. This also applies to applications e.g. HR information about pay and performance, which can contain sensitive information. The different levels of permissions needed by your organisation will vary depending on its culture and purpose.
You also need to consider at the site level as well as at the organisational level. Here owners of a site can decide who has permission to use their site for different activities. This will vary depending on the publishing tool used and the culture within your organisation.
Data Protection, particularly Personal Data and European Union rules for its use and storage, may affect your intranet systems, particularly Human Resources systems. Within the European Union, it varies on what is published about individuals and even how it is published. Some information needs permission from an employee before it can be published. For other countries it can be shown without this within the same organisation.
You need to take advice from HR and legal experts to ensure your intranet and content owners comply. Sometimes it is better to take extra time and steps to keep good employee relations and follow your organisation’s values and culture even if strictly you do not need to for some employees.
Copying any content, especially an image, photo, or multi-media file, from another website to insert on an intranet site can be an infringement of copyright unless you have permission from the copyright owner.
Knowing that you are protecting sensitive information across your intranet gives three main benefits:
- People using your intranet will be confident the information they are using has the right level of permissions set and they are able to rely on who has access to any sensitive content.
- For you it is also important from a governance view to have confidence the correct people are using the right information. You have integrated your training, guidance and support for publishers to help establish a common understanding. This prevents sensitive information being available to people who should not permission to see it.
- Your organisation can be confident your intranet complies with its information security policies. The risks of sensitive information leaking are reduced which could risk damaging to its brand and reputation.
Are there other benefits you have found? Please let me know.
In my next post I will cover content needing to be found.
Posted in benefit, digital workplace, governance, intranet, search, standards
Tagged benefit, best practice, digital workplace, governance, intranet, publishing, search, standards, value
The sites I use most frequently for the latest news or to order something I want to buy or to help me with a problem e.g. travel directions are not unique sites. There are alternative sites I could choose to use but I don’t. I keep using the same ones. Why is that?
Firstly the site I keep using obviously meets my needs but if we take news sites as an example there are many that provide the latest news. It is not just that it provides me with news, there are other reasons why. A new design may be compelling for the first time and new features may also encourage me but to keep me coming back again and again it needs something more.
It is more likely to be the consistency in the look and feel; navigation to help me find related content quickly; help when I need to find out more e.g. contact the content owner so I am confident that I can rely on what I read as being accurate and up to date. In other words it is a place that is well-managed and applies some form of governance to give me a consistently good experience whenever I use it. That is what keeps me coming back for more.
When I think of some of the great internet sites I use like Amazon, Wikipedia, BBC News, it is because they also have a great governance framework which is the foundation to giving me a great experience every time I visit them. Without it these sites would miss something which would sooner or later make me try an alternative.
The same analogy that I have applied to a web site will also apply to any mobile app, intranet, digital workplace or collaboration tool. The size and complexity of the online space being managed is irrelevant. The same principles of governance will always apply. Those which are well-managed will be used more because they give a more consistent user experience and can be relied upon more to provide whatever you need.
Since 1996 when I first started my journey with intranets, collaboration tools, digital workplaces and mobile workspaces I have appreciated how important it is to have a governance framework that supports its purpose. It can be the crucial factor that causes a quicker adoption, increased usage and higher satisfaction with people to help with their work.
Posted in benefit, best practice, digital workplace, governance, intranet, standards
Tagged benefit, best practice, digital workplace, governance, intranet, standards
I recently posted on how you create a strategy that helps you to implement SharePoint successfully. I then posted on how you to develop the right level of governance to manage SharePoint well. But how do you gain the full benefits that SharePoint offers? And how should you be measure it?
There are three areas you should prioritise:
- Productivity improvements: time saved solving problems using SharePoint instead of meeting in person to do this. There are the costs of travelling avoided too.
- Savings in hardware, support costs and licences from moving content and tools on existing technology to SharePoint.
- Business intelligence can lead to opportunities to increase revenue through quicker responses to sales leads and customer service problems.
You may have other areas. The key is to understand what business benefits you could gain from using SharePoint.
My first-hand experience at BT and from working with clients is that you benefit from using SharePoint. It is your approach which is critical!
You can out more information on how to measure the full value of SharePoint to help you
Posted in benefit, best practice, content management, intranet, SharePoint, SharePoint 2010, value
Tagged benefit, best practice, digital workplace, intranet, sharepoint, sharepoint 2010, value
I recently wrote about how you should manage your intranet. A governance framework based on your business requirements is a good approach to take to achieve a well-managed intranet.
Part of your business requirements will need your organisation to comply any laws that apply in any country you operate in. A strong governance framework will help avoid the risks of non-compliance with all legal requirements in the most effective way. It is better to look at the bigger picture and be consistent rather than have a local, fragmented, approach.
Factors you need to consider are:
- The impact on your organisation’s brand and reputation if it is non-compliant with a legal requirement. Is it really a risk worth taking? Can you foresee all the fallout from the publicity?
- It is not something you should just pay ‘lip service’ to. You need to be serious about meeting not just the letter of the law but the spirit of it too. It can have many positive benefits if approached in the right manner rather than seen as inconvenient and a hindrance.
- Living the values of your organisation by being able to demonstrate that employees are respected by your intranet complying with all legal requirements. This may also encourage people to join your organisation rather than a competitor.
My first-hand experience and from working with clients is that intranets that are legally compliant by using best practice examples have a positive impact on your organisation and your intranet role. It is how you approach this which is the critical success factor!
You can out more information to help your intranet avoid the legal risks.