I have the great privilege of delivering the keynote address on 13 November at the IntraTeam Event in Stockholm. I will be showing delegates how to sell the idea of mobile to senior executives with examples of how a good experience along with a great plan can convince decision makers in your organisation.
This builds on previous posts on mobile which you may have missed before over the past year. I have shared my presentation here for you to find out more mobile.
I am looking forward to meeting some old friends as well as make new friends during this conference. If you can’t make the conference then you can follow on Twitter #IES13 to find out what is happening.
If you can’t make the conference but would like to meet up with me please contact me as I have some limited free time on 12 – 14 November while I am in Stockholm.
Posted in benefit, digital workplace, engagement, intranet, mobile, plan, strategy, value
Tagged benefit, digital workplace, engagement, intranet, mobile, plan, strategy, value
Some organisations are starting to realise the potential of mobile
working can help employee’s productivity, engagement, and their work/life balance. But the reality is a lot of organisations aren’t there yet. Most will provide a poor user experience and be reluctant to invest time and money developing a rich mobile user experience.
Security and risk are concerns that often create the barriers to further mobile integration. How can you overcome these barriers?
In this post I will cover how your organisation can provide useful functionality for your employees while still mitigating or addressing the following risks:
Fear of the unknown
There may still a perception by some people in Legal, Security, and Regulatory parts of your organisation that because they don’t fully understand how increased use of mobile devices to access tools and information or share knowledge and problems can help it must be ‘bad’.
The best way to handle this approach is to research what other organisations have done with mobile. You should focus on:
- Successful examples of adoption
- Competitors with your organisation who are ahead of you
- Lessons to learn where mobile hasn’t worked
- Prepare how and what you are going to share
- Identify the right stakeholders
People who do not fully understand why you authenticate can be over cautious and create many layers of authentication. The ‘just in case’ approach will just strangle the use by mobile devices of the apps and content you need to use to help you with your work.
Why would you use your mobile to access something online that takes just a few seconds if you have to enter usernames and passwords several times before you can get to it that takes several minutes? It’s just not going to happen. You need to explain:
- What people are being asked to authenticate for e.g. use apps
- Why authentication is needed e.g. protect intellectual property
- How authentication can have maximum effect for minimal impact with ‘smart’ authenticating used only when needed and not duplicating at every level; different levels of authentication based on type of content or app to be used
- Building security into your mobile device so your authentication feeds through to the content and apps to be accessed if possible
- BYOD – is personal mobile devices the best way or should you stick with company mobile devices?
Your organisation needs to be resilient and always able to survive whatever potential crisis it may face. This means supporting your employees wherever and whenever they are using their mobile devices. By having people in many locations your business is more resilient to these unforeseen events when they happen. Mobile can help by:
- Removing the ‘single point of failure’ problem with office based people all in one location
- Accelerating the recovery time from a ‘crisis’ to provide service to customers especially if face to face visits are needed e.g. employees with mobiles in different locations
- Showing better value made in infrastructure and data centres investment with availability 24/7 for when mobile workers need to use it
Addressing these concerns with your key stakeholders will help you remove the barriers preventing you from giving your mobile users the functionality and good experience needed to help with their work.
Posted in application, benefit, intranet, mobile, strategy, value
Tagged applications, benefit, bt intranet, digital workplace, mobile, value
I was asked recently “How do you sell the idea of mobile to senior executives so they ‘get it’?” Good question! My experiences with mobile have shown me there are four questions you need to be answer when you need to promote the idea of mobile with senior managers and show the benefits a good mobile experience can bring. They are:
Who are your stakeholders?
You know you need to gain sponsorship and support for your ideas with mobile. But who are the right senior executives to be your key stakeholders? You need to identify the senior people who:
- Will be affected most by your ideas for mobile
- Will be most influential in your ideas being adopted
They may not be the most obvious person so think carefully about who you need to build a relationship with so they understand what you want to do and what their role will be.
Without their ‘buy-in’ your ideas for mobile will go nowhere fast and, sadly for you, will probably just stay as ideas.
What is your strategy?
Have a proposal you can use as a basis for any conversation with your stakeholders. This needs to be some form of a strategy that sets out:
- What you are aiming to do e.g. reduce time taken to solve problems
- Why you believe this is needed e.g. improved productivity
- What the scope of your strategy is e.g. apps, collaborating tools, governance
- What are your priorities e.g first phase connectivity, second phase apps development
- When will it be implemented e.g. 3 months for phase 1
You need to have this ready to show people and be able to answer questions about how it affects your organisation, stakeholders, and people who need to use mobiles or need to be more mobile in how they work.
What are the benefits?
You need to show what the likely benefits of people using mobiles and being more mobile can bring to your organisation. Any benefits that show on the bottom line will be taken more seriously. You need to consider:
- Reduced office space needed as people work more from different places e.g. home, local hub, while travelling
- Increased productivity as people don’t have to wait until they are using a PC in an office to act on requests or ask for help
- Reduced travel costs as people share online, on calls, on video using their mobiles any work problems they need help with
- More engaged people with flexibility to balance their personal life with work commitments and reduce stress
Some of these are obvious savings but can be harder to prove. Your approach needs to show how you would measure these as well as indicate the benefits that can be made.
How will you implement it?
Make sure you have thought through how you can going to turn your idea for mobile into reality. Don’t be so aspirational that senior execs can see it could be unrealistic and lose it and your credibility. But it needs to inspire people by showing it can be done and justify their sponsorship by:
- Getting approval and funding for it
- Deciding who will lead the project and accept who makes the decisions
- Having regular reviews of progress made
- Identifying resources available to make it happen
Don’t fall over at the last hurdle by not having a plan showing how you can implement your idea for mobile. It may show a lack of confidence in your abilities to make this happen.
You can find more information about mobile or contact me for advice.
Posted in benefit, collaboration, digital workplace, governance, intranet, mobile, plan, strategy, value
Tagged benefit, best practice, collaboration, digital workplace, governance, mobile, money, plan, strategy, value
I had the great privilege to present the keynote at the first Intranatverk conference in Gothenburg last month. All my expectations before I went were surpassed. For those of you who didn’t go, you missed a real treat. The good news is Kristian Norling plans to repeat Intranatverk so look out for future announcements!
I talked about how “Resistance is futile – the digital workplace is coming”. Showing how a better way of working – for people and for organisations – using new ways of working like the digital workplace, is something I feel passionately about. Adopting the digital workplace can help improve how we work now and achieve the many benefits other organisations have achieved already.
Why would you choose alternatives with benefits like these? The examples of Google and Yahoo! will prove to be wrong and need U-turns if these organisations want to avoid falling behind their competitors who take the right approach to transforming their intranet into a digital workplace.
People benefit by:
Working from any location or while mobile
Having the same or similar online experience
Collaborating, searching, reading, and using apps online
Choosing which mobile devices to use
Feeling comfortable whenever they are using it
Being confident they can use it when they need to
Having a better work/life balance
Organisations benefits with:
- Less wasted property space and costs
- Improved productivity
- Lower absenteeism rates
- Reduced people turnover
- Stronger business continuity
- Less environmental impact
The approach needed is to:
Read more about these benefits, watch the video of my presentation and the brilliant sketchbook of the key points by Francis Rowland.
Posted in benefit, best practice, digital workplace, engagement, governance, intranet, strategy, value
Tagged benefit, best practice, digital workplace, engagement, governance, intranet, standards, strategy, value
In my last post ‘Letting the mobile genie out of the bottle‘ I said mobile is one of the key drivers for the transformation of intranets into digital workplaces which could become mobile workplaces but progress is patchy. I asked how do you manage this so it benefits your organisation and people while managing the risks of bring your own device (BYOD), intellect property, consuming and contributing content, and using apps that are available anywhere, anytime?
It is no surprise if I say a mobile strategy to set you in the right direction is a good start to make. Setting the right direction for your organisation with mobile is critical. To do that you need to know why is your organisation considering mobile access to your intranet. You need to develop a strategy aligned to your overall business strategy and other strategies that may conflict, support, or overlap with your mobile strategy e.g. IT, Communications, Security.
Your mobile strategy will need to show how it will help to improve the performance. You need to first research how productivity can increase with people more mobile. You need to find out which content and apps are most needed while people are mobile. Ask people what tasks need doing most or have the biggest impact if done with a mobile device.
Without a mobile strategy, with clear priorities shown, there is little chance of creating a successful business case that can help people and your organisation. But who should be responsible for sponsoring the implementation of your mobile strategy?
You need to find a senior manager who will champion this or, better still, a group of senior managers from across your organisation. Consider who will have the biggest influence on your mobile strategy. Check out who will be most affected by your strategy. Lastly, who has the biggest interest in a mobile strategy being adopted.
Involve these people and any people they nominate in developing your strategy and working out the best way to get your organisation to adopt.
When you have achieved this you will need governance so your mobile strategy sets out and continues in the right direction. More on this in a future post.
Mobile is now one of the key drivers for the transformation of intranets into digital workplaces which could become mobile workplaces. Progress is rapid but patchy. Why is that?
I believe many organisations want to move towards greater mobile access to content, collaborative tools, and apps, but it is fear of the unknown which prevents them doing this. Part of that fear is about letting the genie out of the bottle.
While there are some surprising examples of organisations like Yahoo! and Google reacting negatively (in my view) to this trend, many are starting to test the waters by putting a (mobile) toe in and finding it a warm and pleasant experience. They are not getting out of their depth either by planning what to try out first, how it fits with the wider picture, and understanding the benefits.
How do you manage this so it benefits your organisation and people while managing the risks of bring your own device (BYOD), intellect property, consuming and contributing content, and using apps that are available anywhere, anytime?
It is no surprise if I say a mobile strategy and governance helps to achieve this. Setting the right direction for your organisation with mobile which is supported by the right framework is vital.
Over the next few posts I will shed some light on how to manage mobile devices once people can use access their online environment. What will help you most? Let me know please…….