Tags: digital workplace, intranet, mobile, research, strategy
In my last post ‘Letting the mobile genie out of the bottle‘ I said mobile is one of the key drivers for the transformation of intranets into digital workplaces which could become mobile workplaces but progress is patchy. I asked how do you manage this so it benefits your organisation and people while managing the risks of bring your own device (BYOD), intellect property, consuming and contributing content, and using apps that are available anywhere, anytime?
It is no surprise if I say a mobile strategy to set you in the right direction is a good start to make. Setting the right direction for your organisation with mobile is critical. To do that you need to know why is your organisation considering mobile access to your intranet. You need to develop a strategy aligned to your overall business strategy and other strategies that may conflict, support, or overlap with your mobile strategy e.g. IT, Communications, Security.
Your mobile strategy will need to show how it will help to improve the performance. You need to first research how productivity can increase with people more mobile. You need to find out which content and apps are most needed while people are mobile. Ask people what tasks need doing most or have the biggest impact if done with a mobile device.
Without a mobile strategy, with clear priorities shown, there is little chance of creating a successful business case that can help people and your organisation. But who should be responsible for sponsoring the implementation of your mobile strategy?
You need to find a senior manager who will champion this or, better still, a group of senior managers from across your organisation. Consider who will have the biggest influence on your mobile strategy. Check out who will be most affected by your strategy. Lastly, who has the biggest interest in a mobile strategy being adopted.
Involve these people and any people they nominate in developing your strategy and working out the best way to get your organisation to adopt.
When you have achieved this you will need governance so your mobile strategy sets out and continues in the right direction. More on this in a future post.
Tags: digital workplace, governance, intranet, mobile, strategy
I believe many organisations want to move towards greater mobile access to content, collaborative tools, and apps, but it is fear of the unknown which prevents them doing this. Part of that fear is about letting the genie out of the bottle.
While there are some surprising examples of organisations like Yahoo! and Google reacting negatively (in my view) to this trend, many are starting to test the waters by putting a (mobile) toe in and finding it a warm and pleasant experience. They are not getting out of their depth either by planning what to try out first, how it fits with the wider picture, and understanding the benefits.
How do you manage this so it benefits your organisation and people while managing the risks of bring your own device (BYOD), intellect property, consuming and contributing content, and using apps that are available anywhere, anytime?
It is no surprise if I say a mobile strategy and governance helps to achieve this. Setting the right direction for your organisation with mobile which is supported by the right framework is vital.
Over the next few posts I will shed some light on how to manage mobile devices once people can use access their online environment. What will help you most? Let me know please…….
Tags: digital workplace, governance, intranet
It is less than one month to the start of the intranet conference, Intranätverk. For three days, starting from 21 May, my good friend Kristian Norling will be hosting the biggest gathering of intranet professionals ever in Gothenburg.
Kristian says “The conference is arranged because there is a need to network, listen, learn and share knowledge amongst us intranet professionals. There is also a lack of really good intranet related conferences in Sweden. To my knowledge there has been no intranet related conferences arranged in Gothenburg or West Sweden for the last few years, if ever?
We strive for a balanced list of speakers. The goal is for it to be split equally between: women and men, practitioners and consultants, young and old, large and small organizations, private and public sectors and both multinational and Swedish organizations.”
Kristian has been working with intranets since 2001 and over the years he has experienced and participated in a lot of great conferences. He will use this knowledge and experience to help to make Intranätverk a great conference with a difference that shouldn’t be missed.
I will have the privilege to:
- participate as a delegate listening to other great speakers on subjects including intranets, mobile, and SharePoint 2013
- present on the benefits of a digital workplace
- help delegates with a governance workshop
I am sure Intranätverk will be a great conference. Why don’t you join us to help make sure it is?
Tags: benefit, best practice, digital workplace, engagement, money, research, value
This is the first in a series of posts showing examples of the benefits and savings organisations have gained by shifting work to a digital workplace. It draws on my previous posts on how you need to plan your strategy, governance, and management of content, tools, and services for a digital workplace. This is essential when transforming your intranet into a digital workplace.
I will be using examples from the Digital Workplace Group’s report ‘What is the financial value of investing in digital working?‘ that show what can be achieved if your organisation can take the right approach. My first example is how improved productivity can lead to huge savings in your time working and show on your organisation’s financial bottom line.
How to make the savings
I have posted on what you need to do to make productivity savings:
- Usability: clearly labelled content that’s easy to find
- IT capability: right tools to make best use of digital workplace
- Security: confidence in privacy of sensitive content
- Involvement: contribute to plans, make your needs known
What can be achieved
Organisations that have implemented these successfully have found:
- Improved productivity is the benefit that will have the most impact with senior management
- Work that happens in traditional offices is often inefficient
- Employee engagement is stronger with flexible working
- Engaged employees work harder and better
- Increased productivity through people working half the week from home
- Flexible work programmes improve productivity
- Investment is needed to increase productivity through new ways of working programmes
- BT now has 15,000 homeworkers out of 92,000 people who are 20% more productive (I know! I have been a homeworker for many years)
- Microsoft improved productivity by 28 minutes per person per day ($86m) through use of unified communications technology
- UPS homeworkers increased productivity by 17% and job satisfaction by 86%
There are more examples and details in ‘What is the financial value of investing in digital working‘. My next post in this series will cover declines in absenteeism.
Tags: digital workplace, governance, sharepoint 2010, standards, strategy
I am really looking forward to my first time at the Congres intranet conference, Congres 2013 (Twitter #intra13), on 18 and 19 March in Utrecht, Holland. Many people have told me about the great time they have networking with other intranet people and learning from the workshops and presentations given by great speakers.
I am very pleased to be asked to run two workshops on SharePoint and the Digital Workplace on the first day and a breakout session on the second day. For those of you who have not heard about this (where have you been ?!) this is the fifth annual Intranet conference designed for senior managers, communication people, information and IT professionals engaged in intranets, enterprise social media and corporate employee portals.
Speakers this year include Luis Suarez – The Evolving Knowledge Web Worker, Euan Semple, Eaun Semple – The Future Proof Intranet, business as usual?, Jonathan Phillips – The Coca-Cola Intranet: from research to delivery and Steven van Belleghem – Internal Communication is dead.
Congres 2013 (#intra13) offers you the opportunity to learn about current innovative intranet solutions, new developments and best practices. In addition to acquiring all that knowledge, the networking as a big factor at the conference.
And if you want to find out more about how to plan and implement strategies for the Digital Workplace and SharePoint and how to manage them, join my workshops and say “hello’ in person as well as on Twitter, etc. I will be very pleased to welcome you!
Tags: digital workplace
As many of you in the UK already know we experienced some bad winter weather in January (yes, even snow in Brighton!). I have seen my neighbours struggling to get their cars started to drive through the snow and ice on the roads. Other neighbours who commute to work by train have seen these cancelled or delayed because of problems caused by the bad weather.
All these I have heard or seen while working from my digital workplace, nice and warm, broadband connection strong and reliable, reflecting on the difference in my working day compared to theirs. Judging by the time they leave for and get back from work, the expressions on their faces, and their conversations at the weekend it makes me appreciate how good my workplace is. I also am sure I was more productive work-wise as well as being happier.
I believe this boils down to another example of what is a good “work/life balance”. I can choose where I work – home, local hub, cafe, etc. – so it suits me for whatever I need to do each day. Obviously running my own business gives me 100% flexibility. But even if I was working for an organisation shouldn’t I be able to choose where I work that is of benefit to me as well as my employer?
Thankfully I also heard other neighbours and friends were able to work from home instead of their office while travelling was difficult. Even better most of these were asked by their employer or got quick agreement to their request to work away from their normal place of work.
I do wonder how the recent bad winters in the UK, plus London-based financial and other major businesses learning from the Olympics and Paralympics experience, is helping to raise the level of awareness about the benefits of the digital workplace. Combining better business resilience and employees availability is a winning combination!
From a work/life balance it’s pretty good to use a digital workplace when the weather is sunny and warm in the summer too. And it’s very nice in the spring and autumn too in my humble opinion.
What do you do when the weather is bad? Do you see a trend where you work for more people able to choose where they work when weather conditions are bad?