In my last two posts about the digital workplace I have covered an example of how field-based people use the digital workplace. I then covered how people’s perception of the digital workplace should be more than just considering it is for office-based people only.
But is the digital workplace the best term to describe the new ways of working that people are adopting? Is a term like ‘digital working’ a better description than ‘digital workplace’?
Firstly I don’t get too bothered about terms. As long as there is a common understanding between me and the people I am communicating and working with then that is fine with me. But it does help if that understanding can be easily achieved using a term that is meaningful.
I describe this simply as ‘Work is something you do, not a place you go to’. In a digital workplace you can:
- Work from any location or while mobile
- Have the same or similar online experience
- Collaborate, search, and complete tasks online
- Choose what tools you can use to do this
- Feel comfortable whenever you are using it
- Be confident you can use it when you need to
- Have a better work/life balance
There are other, more detailed, definitions that describe the digital workplace.
But isn’t that explained as well by the term ‘digital working’? It removes any ambiguity about it only referring to office-based rather than field-based or mobile people’s ways of working.
Is it better and maybe more meaningful to use the active term ‘working’ rather than something passive like ‘workplace’? Does the increasing use and influence of mobile working also mean we should consider using ‘digital working’ now?
What are your views on these terms? What best suits how your people in your organisation now work? Is it ‘digital workplace’ or ‘digital working’ that we should be using? I would love to hear from you.
Posted in collaboration, community, digital workplace, engagement, governance, intranet, mobile, search
Tagged collaboration, digital workplace, engagement, governance, mobile, search
I have the great privilege of delivering the keynote address on 13 November at the IntraTeam Event in Stockholm. I will be showing delegates how to sell the idea of mobile to senior executives with examples of how a good experience along with a great plan can convince decision makers in your organisation.
This builds on previous posts on mobile which you may have missed before over the past year. I have shared my presentation here for you to find out more mobile.
I am looking forward to meeting some old friends as well as make new friends during this conference. If you can’t make the conference then you can follow on Twitter #IES13 to find out what is happening.
If you can’t make the conference but would like to meet up with me please contact me as I have some limited free time on 12 – 14 November while I am in Stockholm.
Posted in benefit, digital workplace, engagement, intranet, mobile, plan, strategy, value
Tagged benefit, digital workplace, engagement, intranet, mobile, plan, strategy, value
In my last post ‘BT field-based workers use the digital workplace‘ I talked about the benefits and drawbacks of people who work remotely adjusting to huge changes in the way they work.
It made me think of when I have discussed with clients or people at workshops or after presentations who had the view the digital workplace only affected people in offices or more specifically ‘knowledge workers’. They were surprised this wasn’t the case.
So, let me say now very clearly (big drum roll please) the digital workplace is for all employees. In fact it can extend to their customers, suppliers, and other third parties who they share a working relationship with.
A digital workplace’s prime aim is to help and support employees whether office, mobile or home-based, to be more effective. That will mean being more productive – no delays finding what you need, completing tasks when you need, sharing knowledge online with other people – and effective so your organisation benefits too.
Examples of how other employees, not office workers, can benefit from using a digital workplace are:
- Retail staff using tablets to stock-take on products and order more.
- Retail staff at check-outs having latest news shown on equipment they also use for payment of products.
- Mining of minerals using vehicles and tools operated from remote locations away from the mining area.
- Meter readings for customers’ use of utilities e.g. gas, electricity, and water uploaded in real-time for bills to be created and issued while the person is still continuing to visit other customers.
- Parcel deliveries tracked using GPS by customer service to monitor and send updates to the delivery person’s mobile device.
- Field engineers able to use mobile devices to receive customer information before visiting and update with the outcome before moving on to their next customer.
These are just a few examples to illustrate the point I am making here. The digital workplace affects all employees. The level of impact will be different depending on the work but it is hard to think of work that is NOT influenced in some way by a digital workplace with news, collaboration, online tasks and processes.
What examples can you think of?
Posted in benefit, collaboration, communication, digital workplace, engagement, intranet, mobile
Tagged benefit, communication, digital workplace, engagement, mobile, value
What is it you can do for people to realise your content is of value, it is useful, reliable, and authoritative? In my previous posts in the series of ‘Showing the value of your information’ I help you to show to people how valuable it is.
Making sure your content is up to date so people using it can rely on it is vital to showing its value to everyone. There are two main types of content: accredited and collaborative. I will start with accredited in this post and cover collaborative in a future post.
Accredited content is authoritative and reliable. People will use it with confidence, knowing it is current and relevant. It is usually information that has a large audience. A limited number of people can edit the information with access controlled by permissions. Usually one person will have clear ownership.
Accredited content normally meets all of your publishing standards. Here are some features which help show people it is of value:
- Review date shown to reassure you the content is current and can be relied upon
- Last updated date to show it is actively being managed too
- Comply with your organisation’s Information Retention Policy
- Remove content that is no longer relevant or accurate
How to show its value
When a policy is no longer needed the normal method is to remove it so people are no longer using something which is out of date and not relevant. The best approach is to replace the content with an explanation of what has happened and a link to the most relevant content people should now use.
This shows the content was valued by the care taken to remove it, explain what has happened and help people find related information which will help them. This also helps the related information to retain its value because of this approach.
Posted in benefit, content management, governance, intranet, publishing, standards, value
Tagged benefit, best practice, content, governance, intranet, publishing, standards, value
In my post ‘Showing the value of your information’ I wanted to help you to show to people using your information how valuable it is. I asked ‘What is it you can do for people to realise your content is of value, it is useful, reliable, and authoritative?’ and what pitfalls should you avoid.
I want to show you how knowing who owns your content can help people realise how valuable it can be. When I was the BT Intranet manager there was a publishing standard which made it mandatory for all accredited content e.g. news article, company policy to show on every page who the owner was.
The smart part was to also link to the content owner’s contact details in the Directory, which were automatically updated, so you could easily choose the best way to contact the owner to seek further information or clarify anything.
If you don’t show the owner or editor of the content how can anyone feel they can rely on it.
For collaborative content e.g discussion groups, it isn’t so easy to show the owner. However it is possible to show who owns the community and any comments should have an owner that ideally is linked to their contact details. This allows for some communication to continue directly with the owner if more appropriate.
I don’t recommend anonymous postings to blog, micro blogging, or forums. If you have a comment to make you should feel confident that it will be accepted in the right spirit as long as it meets the terms and conditions e.g. no abusive content. The culture of your organisation should encourage sharing of ideas and problems and a mature debate on how to move forward with each one.
Lastly you need to have a good governance framework which covers roles and responsibilities for publishing and managing content. A publishing standard on how you show you own content will help too. Having a template for entering your details helps and a process for reminding when the content needs reviewing is essential.
Posted in best practice, collaboration, community, content management, governance, intranet, publishing, standards, value
Tagged best practice, collaboration, content, governance, intranet, publishing, standards, value