What is the purpose of your intranet team?
How many people should you have in your intranet team?
What should their roles be?
How much money should your team have to improve your intranet?
What is the right level of support from your senior managers?
All of these questions I used to ask when I was the BT Intranet manager and since I left BT I have found clients who also ask me the same type of questions about their intranet team. Intranet teams mean different things depending on who is asked. How do you define an intranet team? It is the importance your organisation gives to your intranet and the resources it gives that normally decide your chances of succeeding.
Luckily we have Uju is studying for a MSc in Information System Management & Innovation at Warwick Business School to help find the answers. She is working with Professor John Baptista and in partnership with ClearBox Consulting.
Uju is researching intranet teams and how they are organised in various organisations within various industries. Factors to be considered include team structure, budget, geographical distribution, organisation size, industry, intranet usage etc. She is researching these topics using a survey and in-depth interviews. She will compare the results with relevant literature and best practice.
Can you please find a few minutes to help by completing Uju’s survey? She will share the results with everyone who complete the survey at end of the research period.
Thank you in advance for your help from Uju and me. :D
I signed up today to go to Intranet Now, the conference / unconference about intranets and the digital workplace. I am looking forward to going because it is:
- about the Intranet NOW – practical case studies, real experts, and advice;
- serious about how the intranet serves its business;
- concerned with engagement, collaboration, and communication;
- not dominated by any one technology but illuminated by examples of good practice from many;
- a place to learn from others (sharing mistakes as well as successes);
- curious and open to new ideas with room for experimental and left field ideas;
I also want to find out if the governance of intranets and the digital workplace is improving and if so, how that is being done.
It will be a great chance to meet new and existing friends face to face instead of virtually for a change.
There is an early bird discount on Intranet Now tickets until 24 July so don’t delay, get your tickets today!
The sites I use most frequently for the latest news or to order something I want to buy or to help me with a problem e.g. travel directions are not unique sites. There are alternative sites I could choose to use but I don’t. I keep using the same ones. Why is that?
Firstly the site I keep using obviously meets my needs but if we take news sites as an example there are many that provide the latest news. It is not just that it provides me with news, there are other reasons why. A new design may be compelling for the first time and new features may also encourage me but to keep me coming back again and again it needs something more.
It is more likely to be the consistency in the look and feel; navigation to help me find related content quickly; help when I need to find out more e.g. contact the content owner so I am confident that I can rely on what I read as being accurate and up to date. In other words it is a place that is well-managed and applies some form of governance to give me a consistently good experience whenever I use it. That is what keeps me coming back for more.
When I think of some of the great internet sites I use like Amazon, Wikipedia, BBC News, it is because they also have a great governance framework which is the foundation to giving me a great experience every time I visit them. Without it these sites would miss something which would sooner or later make me try an alternative.
The same analogy that I have applied to a web site will also apply to any mobile app, intranet, digital workplace or collaboration tool. The size and complexity of the online space being managed is irrelevant. The same principles of governance will always apply. Those which are well-managed will be used more because they give a more consistent user experience and can be relied upon more to provide whatever you need.
Since 1996 when I first started my journey with intranets, collaboration tools, digital workplaces and mobile workspaces I have appreciated how important it is to have a governance framework that supports its purpose. It can be the crucial factor that causes a quicker adoption, increased usage and higher satisfaction with people to help with their work.
Posted in benefit, best practice, digital workplace, governance, intranet, standards
Tagged benefit, best practice, digital workplace, governance, intranet, standards
I recently posted on how you create a strategy that helps you to implement SharePoint successfully. I then posted on how you to develop the right level of governance to manage SharePoint well. But how do you gain the full benefits that SharePoint offers? And how should you be measure it?
There are three areas you should prioritise:
- Productivity improvements: time saved solving problems using SharePoint instead of meeting in person to do this. There are the costs of travelling avoided too.
- Savings in hardware, support costs and licences from moving content and tools on existing technology to SharePoint.
- Business intelligence can lead to opportunities to increase revenue through quicker responses to sales leads and customer service problems.
You may have other areas. The key is to understand what business benefits you could gain from using SharePoint.
My first-hand experience at BT and from working with clients is that you benefit from using SharePoint. It is your approach which is critical!
You can out more information on how to measure the full value of SharePoint to help you
Posted in benefit, best practice, content management, intranet, SharePoint, SharePoint 2010, value
Tagged benefit, best practice, digital workplace, intranet, sharepoint, sharepoint 2010, value
I have written many blog posts on SharePoint based on my first-hand experience from developing strategies through to the full implementation of features such as TeamSites, MyProfile, etc.
One of the most common requests I get from clients is “How is the best way to manage their intranet while using SharePoint?” This question is asked because SharePoint is a ‘big beast’ and needs a more rigorous and broad governance framework that is good enough for the challenge.
Your approach needs to consider:
- Restricting use: stopping some features from being used e.g. SharePoint Designer
- Encouraging best practice: making sure guidance and training are available
- Preventing problems: checking content before it is published
Each of these approaches can support your governance strategy for
SharePoint. The key is to understand what you need to use SharePoint for most of all.
My first-hand experience at BT and from working with clients is that well planned and managed governance is good enough to gain the benefits from using SharePoint. It is how you approach this which is the critical success factor!
You can out more information on how to build good SharePoint governance to help you.
Posted in benchmark, best practice, content management, digital workplace, governance, intranet, plan, publishing, SharePoint, SharePoint 2010, standards
Tagged benchmark, best practice, bt intranet, content, digital workplace, governance, intranet, plan, publishing, sharepoint 2010, usability standards
Have you recently worked hard making some improvements to your intranet? Did you get recognised within your organisation for your efforts? Are people using your intranet giving great feedback about the changes? If you answered “Yes” to these questions then you should consider sharing your intranet with other professionals to help inspire them!
The Intranet Innovation Awards are the premier awards for intranet professionals. Drawing on the best of intranet work around the world, these awards are unique in their recognition of individual improvements, and not intranets as a whole. Winning intranet professionals obtain widespread visibility, a magnificent glass trophy, and more support within their own organisations.
Now is the time to get your entry in, for your chance to win a lovely glass trophy. The closing date is Friday 6 June 2014.
It is easy to enter, doesn’t require much effort, when you complete the entry form. Check it out, gain that critical external recognition and inspire other intranet professional!
I recently wrote about how you should manage your intranet. A governance framework based on your business requirements is a good approach to take to achieve a well-managed intranet.
Part of your business requirements will need your organisation to comply any laws that apply in any country you operate in. A strong governance framework will help avoid the risks of non-compliance with all legal requirements in the most effective way. It is better to look at the bigger picture and be consistent rather than have a local, fragmented, approach.
Factors you need to consider are:
- The impact on your organisation’s brand and reputation if it is non-compliant with a legal requirement. Is it really a risk worth taking? Can you foresee all the fallout from the publicity?
- It is not something you should just pay ‘lip service’ to. You need to be serious about meeting not just the letter of the law but the spirit of it too. It can have many positive benefits if approached in the right manner rather than seen as inconvenient and a hindrance.
- Living the values of your organisation by being able to demonstrate that employees are respected by your intranet complying with all legal requirements. This may also encourage people to join your organisation rather than a competitor.
My first-hand experience and from working with clients is that intranets that are legally compliant by using best practice examples have a positive impact on your organisation and your intranet role. It is how you approach this which is the critical success factor!
You can out more information to help your intranet avoid the legal risks.