In my last two posts about the digital workplace I have covered an example of how field-based people use the digital workplace. I then covered how people’s perception of the digital workplace should be more than just considering it is for office-based people only.
But is the digital workplace the best term to describe the new ways of working that people are adopting? Is a term like ‘digital working’ a better description than ‘digital workplace’?
Firstly I don’t get too bothered about terms. As long as there is a common understanding between me and the people I am communicating and working with then that is fine with me. But it does help if that understanding can be easily achieved using a term that is meaningful.
I describe this simply as ‘Work is something you do, not a place you go to’. In a digital workplace you can:
- Work from any location or while mobile
- Have the same or similar online experience
- Collaborate, search, and complete tasks online
- Choose what tools you can use to do this
- Feel comfortable whenever you are using it
- Be confident you can use it when you need to
- Have a better work/life balance
There are other, more detailed, definitions that describe the digital workplace.
But isn’t that explained as well by the term ‘digital working’? It removes any ambiguity about it only referring to office-based rather than field-based or mobile people’s ways of working.
Is it better and maybe more meaningful to use the active term ‘working’ rather than something passive like ‘workplace’? Does the increasing use and influence of mobile working also mean we should consider using ‘digital working’ now?
What are your views on these terms? What best suits how your people in your organisation now work? Is it ‘digital workplace’ or ‘digital working’ that we should be using? I would love to hear from you.
Posted in collaboration, community, digital workplace, engagement, governance, intranet, mobile, search
Tagged collaboration, digital workplace, engagement, governance, mobile, search
The way people do their work is shifting from a physical workplace to a digital workplace. This gives organisations an enormous opportunity to change their business model and create competitive advantage by deciding early how to take advantage of the digital workplace.
From my own experiences and knowledge I can see the risks if organisations delay and or make the wrong decisions. I have blogged about this in the past and how it affects engaged people are in their organisation, how effective collaboration will be and whether tools like SharePoint 2010 will help.
I have just read a great whitepaper written by Stephan Schillerwein on ‘The Digital Workplace: Redefining Productivity in the Information Age’ which offers a business perspective on the future of information and knowledge-based work practices and technologies in organisations.
Stephan says “Today, information-related work constitutes the number one activity for any organization – both from a quantitative as well as from a qualitative perspective. And despite decades of investment in information technology, information and information work is still badly managed and a source of unparalleled waste in employee productivity.
The Internet has reshaped industries, changed the way business is done and affected all areas of our lives. If the Internet were an industry sector, its weight on GDP would be larger than any of the industries of mining, utilities, agriculture, communication or education.
The same cannot be said for internal systems and practices in dealing with information, like for example intranets and the many other information management tools that exist in enterprises today. Their impact on organizations is in no way comparable to that of the Internet and the impact it has had on all aspects of human life and activity.
It therefore seems fair to say, that while mankind, as such, has definitely moved into the information age, organizations have done so only in very limited ways. This impacts productivity and performance in major ways and to a significant extent – even if not always visible to our eyes which typically still evaluate information-based work using the bygone standards of industrial age business orthodoxies.”
Anyone who has an interest in the digital workplace, engagement, search and collaboration will find this worth reading.
Are you planning to start using SharePoint 2010?
Do you need help with your SP2010 implementation?
Are you unsure of your SP2010 governance, standards, strategy?
Are you unsure how to use SP2010 for collaboration, content management, document management or search?
Are you looking at alternatives to SP2010?
If you have answered yes, maybe just nodded your head slightly, then I can help and work with you.
I have first-hand SP2010 experience of planning right the way through to post-implementation……and have got the scars to prove it!
Whether you need a call, demonstration (online or face to face), workshop, training, consultancy or implemention, I can help.
So just let me know by a comment, email – markmorrell.ltd@gmail com, Skype (mark.morrell58), call +44 (0) 771 338 5309 or even visit me in Brighton!
Why not use my first-hand experience and wider intranet knowledge for your benefit?
Posted in best practice, collaboration, content management, governance, intranet, mark morrell ltd, plan, SharePoint 2010, standards, strategy, value
Tagged best practice, content, governance, help, intranet, mark morrell ltd, search, sharepoint 2010, standards, strategy, value
In my last post ‘Great intranets help make efficient people’ I talked briefly about the BT A-Z. BT Intranet users find this a very useful service helping them to quickly find a site.
Research of people in BT finds they navigate to what they need from the BT Homepage by using the search engine, deep linking from the many headings grouped functionally or use the BT A-Z.
People who use the BT A-Z have a reasonable idea they know the site exists and what its name could be. Cross-referencing of sites helps people to find it under more than one letter.
I’ve shown what the BT A-Z is in these examples.
The BT Homepage sets out the BT A-Z in one horizontal line with plenty of space between each letter to save users one click if there was just a BT A-Z heading and be able to easily get the letter they need (slide 1).
For each link in the BT A-Z, there is a heading followed by a simple explanation of what it points to so people know before they click on it if it is likely to be what they are looking for (slide 2).
On the left hand side of every page of the BT A-Z are icons which help to show to users what to expect when they click on the link (slides 2-4).
As well as giving people a full list of sites, if you know it is just information or a service you need for that letter you can choose that option from right hand menu to reduce what you need to check (slides 3 and 4).
If you have mobile/PDA access, you can still use the BT A-Z and see a list of sites to click on with (most important!) a mobile icon against those which will support that type of access (slide 5).
Posted in best practice, help, homepage, intranet, search, standards, usability
Tagged best practice, bt intranet, help, homepage, search, standards, usability, users