Category Archives: homepage

I wrote a book about governance: ‘Digital success or digital disaster?’

Book cover - Digital success or digital disastersWhen an intranet loses its usefulness over time, and people become disengaged and end up working around it rather than through it, I often find that the strategy and governance have been neglected.

Even a strong and appropriate strategy will founder if the governance isn’t in place to execute it.

I see governance as the foundation of a great intranet, and by ‘great’ I mean an intranet that is useful, useable, and supports the organisation’s goals and people’s needs.

I often blog about intranet governance, but my brand new book offers a lot more than I could ever drip-feed via short posts.  Writing a book has helped crystallise my thinking around governance, and delve deep into my past experience as an intranet manager, and as a consultant.

Take a look at my book now – it’s called ‘Digital success or digital disaster?’ and I mean for it to be relevant to intranets, collaboration, digital workplace and mobile workspace governance, while focussing on intranets.

I’m so pleased to have it published through Intranätverk, it’s been great to work with Kristian Norling and his team.  Seeing the final book on my tablet has made the months of writing all worth the effort.  I’m thrilled to be able to offer you my experience, guidance, and tips and hope you’ll consider my book a toolkit to better governance and a better intranet.

Please take a look at what the book offers you and your organisation – this is a ‘business book’ that should help organisations of every size, but I also hope it’s of interest to individual practitioners and ‘lone intranet managers’. I think this book can support you.

* Digital success or digital disaster? – Book available now.

* Follow me on Twitter – let me know what you think!

SharePoint: what does good look like?

A little while ago I asked ‘Is SharePoint ‘good’ or ‘bad?‘.  I believe it is how an organisation implements SharePoint that helps you feel if it is good or bad.

Building on this theme I will be presented the keynote address at IntraTeam’s event in Gothenburg on 4 December ‘SharePoint: What does good look like for?’.

I will cover how your approach is critical to achieving a good SharePoint experience – for you as well as for people using it – with the need for a strategy that sets the right direction and a governance framework to help you keep moving in that direction every day.

I will also be showing examples of what I believe good looks like with SharePoint.  I can’t share all of these publicly with you I’m afraid – you will have to be at the event to see all the examples – but I can share some here.  I hope you find them useful along with my steps to a good SharePoint experience.

If you need any further information or help with SharePoint please get in touch.

How to get your business ready for SharePoint 2010 – the user experience

SharePoint 2010 gives you the opportunity to upgrade your technology to meet the current and future needs of its businesses.   It also enables other changes to improve business effectiveness to be made at the same time.  This helps to justify the cost to the business from investing in SharePoint 2010 and not just keep everything the same as before.  There are many features that SharePoint 2010 offers which will help maximise the benefits.

Your business must aim to give users of your intranet a much improved experience from day 1 with continuing improvements made at regular stages afterwards as part of an ongoing intranet strategy.  Here is part 1 of my tips to get your business ready to use SharePoint 2010:

User experience

  • ‘Mega menu’ at the top of every intranet page with functional titles that can expand to show the most popular and/or important content as a shortcut.
  • Site menu on the left hand side of every page in the site to navigation menu of the site’s contents.
  • Breadcrumb trail below the mega menu on every page to help people navigate easily back to a previous page on their journey.
  • Title of each page to show in the header and footer of every page.
  • Homepage and any other key intranet sites to have common principles of navigation, functionality, and look and feel with the option of having distinct branding.  The type of content and its position can vary for each homepage.
  • Content pages to have an owner, review and last updated date shown consistently at the bottom of each page.  The owner can link to their My Profile for contact details.
  • Content sections will clearly show what they contain.  People will be able to collapse sections within the main page or expand them to show all the links and content within them.  Some sections can be forced to stay open; other sections can have the option to add more links and content if people choose.
  • My Profile will provide information about an individual to help people searching for someone realise this is the right person to help them. The details can include contact details, location, manager and place in the business’ hierarchy, whereabouts and relevant information, experience and interests.

In my next post I will cover how to get your business ready for SharePoint 2010 – the publisher experience.

Help with intranets, digital workplaces, collaboration and SharePoint

Thinking about what is the best way to implement SharePoint 2010?

Are you looking for good examples of managing intranets?

Are you planning how to transform your digital workplace?

Maybe you want to use collaboration tools to increase employee engagement?

Now you can find helpful information on all these areas in one site.  It combines my first-hand experience managing BT’s intranet with my knowledge and help improving other intranets to show how you can improve your intranets and digital workplaces.

If I can help you further please contact me whenever you want to.

Intranets are still very much alive!

I read with interest the blog posts by Tony Byrne ‘Death of the Intranet‘ and by Martin White ‘Death of the Intranet: ‘The Times They are a-changin’‘.  They are both interesting posts with provocative titles to catch the attention.  It has caused some great discussions about intranets which is great.  The biggest and most negative reaction I found has been from intranet practitioners who feel it is an over reaction and not how they see things.

Having recently been an intranet practitioner as the BT Intranet manager before becoming a consultant, I can see the subject from both points of view.  I believe intranets are still live and kicking  To adapt the famous quotation by Mark Twain after hearing that his obituary had been published in the New York Journal “The reports of the death of the intranet are greatly exaggerated” in my opinion.

Continually evolving

I believe intranets are naturally evolving and maturing.  Over the past 15 years intranets have been called many different names.  Intranets have needed to adapt to changes in technology, different business requirements and climates.  But they are still here and thriving.  The digital workplace is a wider environment that intranets will be a vital component of.  Yet another evolution for intranets to absorb and adapt to.

Wikipedia says ‘Increasingly, intranets are being used to deliver tools and applications, e.g., collaboration (to facilitate working in groups and teleconferencing) or sophisticated corporate directories, sales and customer relationship management tools, project management etc., to advance productivity.  Intranets are also being used as corporate culture-change platforms. For example, large numbers of employees discussing key issues in an intranet forum application could lead to new ideas in management, productivity, quality, and other corporate issues.’  I agree with that from my experience of how intranets generally are being used.

Different tools to access intranets like mobiles won’t end the intranet.  It’s just another opportunity to show how adaptable intranet can be in providing the information people need while on the move from their smartphones.  Intranets are still the bloodstream for information and applications, properly managed and accessible any time, any place, any where and more and more using any device, that employees need to do their work each day.

Passionate practitioners

I am writing a report about how the passion showed by intranet practitioners about their organisation’s intranet that they manage can help accelerate improvements.  I believe it is the personality as well as the abilities of an intranet manager that can help achieve more.  Intranet practitioners know better now than ever before how to feel the pulse of their intranet and organisation it supports.

I recall in my previous role how I would champion again and again something I believed passionately about would improve BT by its adoption sometimes against sceptical line management as well as partners like IT and some stakeholders.  Of course, judgement is critical as your reputation will suffer if you keep getting it wrong.  My point is that passionate intranet role models are being created which other intranet practitioners can benefit from and will continue to help intranets improve in the years ahead, not die.

The development of the digital workplace will be seen not as a threat but more as an opportunity for two reasons:

  1. The intranet will fit well within the digital workplace and grow in influence on the back of it as more senior stakeholders see how the organisation will benefit from adoption.
  2. The digital workplace role will be another step an intranet practitioner can consider when looking for their next career move (more on this in a later post).

Increasing relevance

Intranet managers don’t feel intranets are dying – quite the opposite in fact.  They believe intranets are moving into a more critical role for the organisations they support.  More and more they are seen as providing a business critical role.  This is a long way from just being another communications channels.  While I see intranets that are struggling to show value and be taken seriously by their senior stakeholders, there are many intranets growing in value and championed by practitioners who have learnt how to seek support and sponsorship and can talk the language of the business not just the technology.

I believe senior stakeholders, as with intranets, have matured in the last few years.  They understand better how intranets have added value, shown benefits in the wider sense and don’t think in straitjacket terms of just ‘return on investment’ so loved by Finance for business case submissions.

For me intranets are a living organism at the heart of organisations, managed by passionate people and increasingly championed by senior stakeholders who ‘get it’ about intranets and can see how they will continue in the wider digital workplace that is unfolding now.

Design an intranet home page and win a Kindle!

You have the chance to design what you believe is a useful hompage with the added incentive of winning a Kindle.  Surely this is one of the easier decisions for intranet professionals to make!

When I look  back at the BT Intranet homepage versions over the years I was there and the many other homepages I have seen that other organisations use, I wish I could have done this when I started to think about improvements.

While it is functionality that brings people back to a homepage again and again a design that is pleasing to the eye and helps bring to bring branding, content and layout together is the best combination for a useful homepage.

So, don’t delay, design it today!

Designing intranets: a ‘must read’

I have just finished reading ‘Designing intranets – Creating sites that work’, the latest book written by James Robertson.  For those of you who have seen James present or read his blog posts, you will know he gives a clear view to help you – whether you agree with it or not.

James is one of the most knowledgeable people in the world on intranets. He has used this experience to write this book.

Whether you are new to intranets or, like me, involved as an intranet manager for years, this book will be very useful to you.

This book will cover all you need to know to be able to create intranet sites that work. And it is the ‘sites that work’ words that make this book different to others. It is more than just a pleasing design. It is what else is needed to be researched, planned and created too that will make your time and effort better spent. Even more, you want the people using your intranet to get the best out of it. This book helps you to do just that!

I have found it helps reinforce why BT’s intranet is like it is and why the things I do are important such as:

As I write this blog post ‘Designing intranets’ is by my side. Some parts of James’ book are looking well used already as I’ve thumbed through them several times for tips to help me!

Why not treat yourself? Read James’ book and help make your life easier and your intranet better by reading James’ book.