Tags: benchmark, benefit, best practice, digital workplace, governance, research, strategy
I have recently been enjoying reading through Jane McConnell‘s latest Digital Workplace Trends Report for 2013. It is a feast of appetising information on the latest trends in the digital workplace. It gives great hints and tips. It is also very topical in view of the news about Yahoo! homeworkers and the known benefits of the DW that I have posted about recently.
The Digital Workplace Trends Report 2013 is very helpful for anyone who is involved with the digital workplace, whether you are starting to think about it, already planning how to transform your intranet, or wanting to check if what you have implemented is along the right track.
The real beauty in this great treasure trove of DW information for intranet practitioners will be:
- Trends – seeing how areas have stalled, accelerated, and the reasons why
- Layout – key findings shown as bullet points, graphs and bar charts to easily see key data
- Case study examples – a great addition and fascinating to read about real examples
- Dip in and out – choose to read one section, many, all sections. Whatever you decide this report will suit your needs.
If this was a printed instead of a digital document it would already be well-thumbed through with the corners bent by the times I have been reading sections again and again to learn more each time.
Don’t miss out on this unique research about the digital workplace.
Tags: accessibility, best practice, governance, intranet, publishing, standards, training, usability, value
I have reviewed many intranets and have been amazed at the variety of publishing standards and how they are enforced. These vary from no publishing standards through to everything being locked down depending on the importance of complying with standards. More importantly it is the amount of time, effort, and money that is used to enforce people to comply with the standards when they publish information.
I sometimes think organisations lose the plot and forget to look at the costs being spent for the benefit being gained.
Your intranet needs standards to make sure your organisation complies with business, user, regulatory, and legal requirements in any country it operates in. The best approach is to have ‘smart’ standards that need the minimum time, effort, and cost which achieving the maximum effectiveness and benefits. How many of these questions can you answer “yes” to?
- Do you train your publishers on what your intranet standards?
- Do you also train your publishers on why your intranet has these standards?
- Do you educate and support your publishers with guidance to understand more about your standards?
- Do you embed any of your standards in the publishing templates e.g. branding, navigation menu?
- Do publishers need to comply with your standards before their content is published e.g. images need to have alternative texts before they can be used?
- Do you review content for compliance?
- Do you remind your publishers if their content is non-compliant?
- Do you remove content if no action by your publishers to comply?
- Do you measure how compliant your intranet is?
- Have you measured it more than once?
If you answered “yes” to all these questions then award yourself a gold medal!
If you answered “no” to any of these questions perhaps you had better contact me?
Tags: benchmark, best practice, collaboration, digital workplace, engagement, governance, intranet, research
If you are going to spend any of your own or your organisation’s hard earned cash this year then it will be difficult to find a better reason for spending it than on Jane McConnell’s excellent Digital Workplace Trends 2012 report. It is packed with great research, trends and insights on intranets and the digital workplace that will help you focus on what need your top priorities in 2012. It is impossible to do the report justice by covering it in any depth in a blog post so I’ll pick out three key findings that interested me most.
1. The intranet or digital workplace is the ‘way of working’ in the organisation.
Jane says “the essential place for accessing all or most of what people need to work” is the digital workplace for employees. As I have been saying during 2011 ‘work is what you do, not where you go to’ and recommended how you can achieve this with my digital workplace principles. This is a big ‘win-win’ for organisations saving costs and employees more engaged and a priority for 2012.
2. Internal social collaboration has become well-established
Jane says “social collaboration is well-established at enterprise-wide level or within some parts of the organisation”. It is good to see organisations accepting the benefits will come from this approach. I have said that engaged people who are able to communicate and collaborate more easily with other employees using these tools will prosper with the right culture and governance.
3. A fully functioning, high-level digital board making decisions
Jane says “the digital boards makes decisions for both internal and external digital channels ranging from the intranet to external web sites, and include collaborating and social networking”. This is great to hear. At last more intranets and digital workplaces AND the people who manage them are being recognised by their organisations and taken more seriously. The digital workplace strategy for how they are managed is critical.
Very few organisations achieve all three criteria so for most it is an aspiration which can be the focus for their improvement priorities in 2012 ready for the Digital Workplace Trends 2013 survey.
Tags: benchmark, intranet
Like London buses that arrive in twos and threes, here is another fantastic chance for intranet professionals to gain the recognition they deserve.
The Intranet Benchmarking Forum are running their ‘My beautiful intranet’ competition now. The winners will be announced in the final hour of IBF 24 which I will be guest hosting with Paul Miller, IBF CEO and Founder.
You just need to do three things now.
1. My beautiful intranet
Enter http://www.ibforum.com/?beautifulentry by sending a screenshot of your intranet before IBF 24 starts on 17 May. You can also vote http://www.ibforum.com/members/blog_view.asp?id=660907 for the entries submitted so far.
2. IBF 24 17-18 May
If you haven’t heard of this already, where have you been?!
What can I say about IBF 24 http://www.ibforum.com/?ibf24what that hasn’t been said already? Now into its third year, IBF 24 just keeps getting better and better!
IBF 24 is a FREE 24 hour online interactive broadcast from the Intranet Benchmarking Forum, showcasing live intranet tours and the latest from industry thought leaders.
Where else can you in 24 hours join http://www.ibforum.com/?ibf24register thousands of the world’s intranet, digital and online practitioners plus many others?
3. IBF 24 last hour
I will be guest hosting the final hour http://www.ibforum.com/?ibf24schedule with Paul Miller. The winners of My Beautiful Intranet’ will be announced along with loads of exciting news. So, please join me for the final countdown…………..and the previous 23 hours too!
Tags: benchmark, best practice, bt intranet, research, usability, value
I was invited because BT’s intranet has been benchmarked by IBF in 2007, 2008, 2009 and 2010 for global best practice and its financial value. And (I hope) because I had some good views to contribute to the discussion too!
As usual it was an excellent blend of discussion and live intranet tours. With Heineken, who won a spot in the Nielsen Norman Group Intranet Design Annual 2011: Year’s 10 Best Intranets, and IBM showcasing their intranets and Amy Schade from the Neilsen Norman Group on the other top 10 intranet winners for 2010 it focused naturally on design and functionality.
IBM is celebrating 100 (wow, 100!) years since their creation and showed how they have integrated social networking into their intranet. The functionality was very strong and had great feedback from IBM people.
Heineken showed the intranet their marketing and communications people use. The branding was excellent – made me green with envy – and fitted what was needed for people using it.
Both IBM and Heineken’s intranets are very different but each are right for the purpose and type of organisation they support. The NNGroup’s top 10 intranets showed how intranets can be designed functionally to meet different needs and functions can be designed so they are usable to everyone.
My main takeaway from the session was the different types and models of intranets. You need to align with your business culture, connect with the strategy and listen to and meet the needs of people who use them.
Do that and you could be a winner of Nielsen Norman Group’s 10 Best Intranets of 2011. Go on…………you know you want to!
Tags: benchmark, bt intranet, governance, publishing, research, users
I have been invited to speak at the latest IntraTeam conference. It will cover how you create value through great intranet design and usage. Your well-functioning intranet can be the base for developing new ideas and improving your working relationships.
I have been asked to talk about how to ‘Make a great user experience even better’. I will cover:
I’m really looking forward to hearing from some great speakers on intranets. If you can’t make it, you can find my slides here.
Tags: benchmark, best practice, bt intranet, research
BT has benchmarked its intranet for the past 4 years with the Intranet Benchmarking Forum (IBF). The 2010 benchmark results continue to demonstrate BT’s intranet is one of the top intranets in the world.
Read more about BT’s intranet and benchmarking in the article on CMSWiRE.
PS - I have added an RSS feed, search and Twitter posts to my blog to make it more easier for you to keep up to date and find out more.