Tag Archives: benchmark

7 principles for good intranet governance

Posted on June 1, 2015 | Leave a comment

An effective governance framework is essential for a well-managed intranet.  It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit.  Every intranet is different depending on the size, type, and culture of the organisation it supports.  However, there are some key governance principles that are common to their success.

Recently I spoke at Intranatverk about this based on my book  ‘Digital success or digital disaster?‘ which is a practical, experience-based approach to growing and managing a successful intranet.  My slides are avilable for you to share.

The alternative to governance can be chaotic anarchy.  Posing risks to security and intellectual property provides an awful experience for those who still use your intranet.  Where governance can start to get confusing and difficult is in how it is applied.  Applying these governance principles leads to a good outcome:

  1. Know your organisation
  2. Define the scope
  3. Put people first
  4. Use all resources
  5. Compare and benchmark
  6. Do what you say you will do
  7. Keep it legal

Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof.  It would not make sense for you to have windows, doors, and a roof only.  The same applies to your governance framework.

These principles for good governance are not like a menu that you choose which items to have and leave others alone.  You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy.

Read the introductory chapter of my new governance book to find out more.  A license to share the ebook within your whole organisation is also available.

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Posted in benchmark, best practice, digital success or digital disaster, digital workplace, governance, intranet, strategy

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I wrote a book about governance: ‘Digital success or digital disaster?’

Posted on May 11, 2015 | Leave a comment

Book cover - Digital success or digital disastersWhen an intranet loses its usefulness over time, and people become disengaged and end up working around it rather than through it, I often find that the strategy and governance have been neglected.

Even a strong and appropriate strategy will founder if the governance isn’t in place to execute it.

I see governance as the foundation of a great intranet, and by ‘great’ I mean an intranet that is useful, useable, and supports the organisation’s goals and people’s needs.

I often blog about intranet governance, but my brand new book offers a lot more than I could ever drip-feed via short posts.  Writing a book has helped crystallise my thinking around governance, and delve deep into my past experience as an intranet manager, and as a consultant.

Take a look at my book now – it’s called ‘Digital success or digital disaster?’ and I mean for it to be relevant to intranets, collaboration, digital workplace and mobile workspace governance, while focussing on intranets.

I’m so pleased to have it published through Intranätverk, it’s been great to work with Kristian Norling and his team.  Seeing the final book on my tablet has made the months of writing all worth the effort.  I’m thrilled to be able to offer you my experience, guidance, and tips and hope you’ll consider my book a toolkit to better governance and a better intranet.

Please take a look at what the book offers you and your organisation – this is a ‘business book’ that should help organisations of every size, but I also hope it’s of interest to individual practitioners and ‘lone intranet managers’. I think this book can support you.

* Digital success or digital disaster? – Book available now.

* Follow me on – let me know what you think!

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Posted in application, benchmark, benefit, best practice, beta testing, blog, career, collaboration, communication, community, content management, digital success or digital disaster, digital workplace, engagement, governance, help, homepage, intranet, mark morrell ltd, mobile, mybook, navigation, news, Office 365, plan, podcast, publishing, research, , search, SharePoint, social media, standards, strategy, training, usability, user testing, value, web accessibility, wiki

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How much is your digital workplace (and manager) worth?

Posted on February 23, 2015 | Leave a comment

Do you know how much your digital workplace or intranet is worth to your organisation?  How would start to answer the question? With the global economic climate unlikely to improve greatly, organisations will want to know the full benefits to justify before investing in your plans.

In 2015, intranets are now at a jumping off point to become digital workplaces.  People are increasingly using different methods to connect whenever they need to.  When they connect it is to find information, use apps, share some news or ask for help with a work problem.

In my last three posts I have covered how this is a wonderful opportunity for you to make your digital workplace a great experience, how you need to find everything to avoid it becoming a barren digital desert, to encourage more frequent use and improve people’s productivity.

There are several steps you can take to improve the chances your plans will be approved.  To demonstrate the benefits your digital workplace you will need to look beyond traditional financial ‘ROI’ to wider benefits that also help your organisation:

  1. Have a strategy, governance framework, and information architecture that shows how you support your organisation.
  2. Demonstrate the full benefits of your plans.  Think about the top priorities and goals your organisation has and align with them.
  3. Find the right methods that can assess the different benefits you identify as possible to achieve.  This can be using surveys, polls, or more expert analysis.
  4. Consider the different ways you can show these benefits to convince your stakeholders.  Make sure you talk their language to help them understand your plans.

If you can complete all of these steps, you will have the best chances to gain the resources you need to implement your plans to transform your intranet into a digital workplace.

It may also help show the value you provide as well.  More on that in a later post!

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Posted in benchmark, benefit, digital workplace, governance, intranet, plan, strategy, value

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Digital Workplace Survey closes in 10 days

Posted on November 11, 2014 | Leave a comment

There are a lot of comments, opinion, discussions about the Digital Workplace but very few pieces of hard evidence that demonstrate what it means to you and your organisation.  There is even less evidence that is free AND reliable that you can find too!

But there is one way to have this for free by completing the Digital Workplace Survey.

The Digital Workplace Survey is in it’s 8th year and provides insight into short and long term trends in the digital workplace. This is useful, not just for staying in touch with trends and planning minor enhancements in your own workplace, but also in strategising the future roadmap and major updates. It’s a great tool to share with senior management as it shows what other organisations are doing in the space via survey results, expert commentary and case studies.

Participating organisations receive a free copy of the report and a customized Digital Workplace Scorecard which can be used to compare against similar organisations.

There are only 10 days to go before it closes on 21 November so don’t delay participating!

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Posted in benchmark, best practice, digital workplace, research

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Is your governance good enough for SharePoint?

Posted on May 12, 2014 | 1 comment

I have written many blog posts on SharePoint based on my first-hand experience from developing strategies through to the full implementation of features such as TeamSites, MyProfile, etc.

One of the most common requests I get from clients is “How is the best way to manage their intranet while using SharePoint?”  This question is asked because SharePoint is a ‘big beast’ and needs a more rigorous and broad governance framework that is good enough for the challenge.

Your approach needs to consider:

  • Restricting use: stopping some features from being used e.g. SharePoint Designer
  • Encouraging best practice: making sure guidance and training are available
  • Preventing problems: checking content before it is published

Each of these approaches can support your governance strategy for
SharePoint.  The key is to understand what you need to use SharePoint for most of all.

My first-hand experience at BT and from working with clients is that well planned and managed governance is good enough to gain the benefits from using SharePoint.  It is how you approach this which is the critical success factor!

You can out more information on how to build good SharePoint governance to help you.

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Posted in benchmark, best practice, content management, digital workplace, governance, intranet, plan, publishing, SharePoint, SharePoint 2010, standards

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The Digital Workplace in the connected organisation

Posted on February 25, 2014 | Leave a comment

I have recently been reading Jane McConnell’s report ‘The Digital Workplace in the Connected Organization‘.  You will have to go a long way and use a lot of effort to find another research report that will be as interesting, insightful and better value for money.  If you haven’t bought a copy then please consider seriously doing so.

What is new this year?

The Digital Workplace Scorecard

The main innovation is the Digital Workplace Scorecard, which is based on the nine dimensions of the digital workplace model described in this report. The Scorecard works from self-assessment: scores are calculated based on several hundred data points from the responses to the online survey questions.

All participants receive (privately) their own scorecard and can compare themselves to others in their industry by looking at the industry-specific scorecards or to the Early Adopters. All industry scorecards are published in the report.

The digital workplace in the context of the organization

This year’s report represents a major step forward in understanding how the digital workplace impacts and is impacted by organizational processes, structures, leadership, culture and mindset. The survey covered these points in addition to the traditional questions about people capabilities, mobile services, finding expertise, sharing knowledge and so on.

Twenty-three “In Practice” Cases

“The Digital Workplace in the Connected Organization” contains 23 “In Practice” cases that are developed in more detail than in previous years. The organizations selected for these cases stood out during the data analysis process, either because of high scores or because their comments and examples are relevant to challenges many organizations are facing today.

There are so many great insights and highlights that I was spoilt for choice on what to write about.  Three highlights for me are:

Mindset

Jane identifies this as a critical factor defined as ‘the values, expectations and ways of thinking that determine how people and organizations act’.  My experience with intranets successfully transforming into digital workplaces requires senior managers to lead and encourage employees to change their way of working.  Even more important is for senior managers to demonstrate by example how they are using it to help themselves for employees to follow.

just starting

Many organisations have just started to adopt digital workplace ways of working.  Many of my clients are in this position.  Factors like access to real-time information, finding out information from people you don’t know and resilience when bad weather or other problems can affect service.  Adopting the digital workplace can help to remove these major business issues with benefits of improved customer service and productivity savings.

mobile

As Jane says in her report ‘People are increasingly deciding how they want to work and which tools suit them best regardless of corporate policies.’ with organisations recognising this as becoming the new reality with many employees saying they are ‘discouraged but accepted’ when using personal devices for their work.  To me that feels like a major shift from a year ago and one of my 2014 predictions.

Overall this research can be referred to many times as you continue your jouney to a fully integrated digital workplace for your organisation.

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Posted in benchmark, best practice, digital workplace, engagement, intranet, mobile, research

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The Digital Workplace Trends 2014 survey is now open!

Posted on September 16, 2013 | Leave a comment
The 8th annual survey – Digital Workplace Trends 2014 – is now open.  It will close mid-October.  You are invited to participate in the survey and in return you will receive:
  • A free copy of the “Digital Workplace Trends 2014” report on 31 January 2014. (This report is commercialized at US$ 530 for non participants.)
  •  A customized Digital Workplace Scorecard. The scorecard is calculated based on responses to a selection of questions in the survey. It gives a sense of where the organization is at compared to other similar organizations. (Available in the first part of February.)
The survey will take you from 45 to 60 minutes to complete.  You can exit the online survey platform at any time, and return later to where you left off.  Just sign up to get started.
Themes covered this year:
  • What makes up the digital workplace
  • Impact on the physical workplace
  • Social collaboration
  • Enterprise social networking
  • Video and e-learning
  • Information discovery
  • Mobile
  • Business impact of the digital workplace on the organization
  • Leadership involvement
  • Strategy, governance and decision-making
  • Change and challenges
  • Preparation for the future workplace

Vendors, agencies and consultants can also be involved and get a free copy of the final report by bringing their clients to the survey.

The DW 2014 Quick Reference Guide can be downloaded and  there is a frequently asked questions page with a lot of information about how the survey works.

Information about the survey’s purpose and past survey participation is available.
Please get in touch with Jane McConnell if you have any questions or comments.

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