Recently several people have asked me what exactly is a digital workplace. I start by defining the digital workplace as:
“Work is what you do, not where you go to.”
While the digital workplace will vary depending on each organisation’s size, culture and structure, you will be able to all of these:
- Work in any location: At home, in your own or anyone else’s office, on the train, or ideally anywhere that suits you at the time you need to.
- Complete tasks work online: Make a room booking, checking a person’s contacts details, searching for information you need, or reading the latest news.
- Use any device: Use your laptop, a shared PC, a smartphone or tablet anytime, anywhere.
- Share information: Be able to use collaboration tools to help other people.
- Solve problems: Ask for help from people you may not know in discussion forums and shared workspaces.
- Search: From one place across all the places where information is and you have permission to access.
Of course, how your digital workplace is managed with a governance framework is critical to how good and integrated the experience will be. You can find more here on how to get it right.
I will post next about the difference between an intranet and a digital workplace.
I recently posted about the challenges organisations face as they move from having online content and tools hosted firmly on their estate to renting space in the cloud.
I believe the way forward is to have a governance framework and information architecture with the same scope to avoid gaps in content being managed or not being found. Both need to be in harmony and included in any digital strategy.
If you want to join the live breakfast talk in Gothenburg, or online seminar and final panel discussion and Q&A using G+ Hangout, it is on 20 November 8.00AM – 10AM Central European Time.
You can also read these posts about how to move to the Cloud:
- Wagon Trains to the Cloud: The most common challenges you are likely to face and how you may overcome these
- Pace-Layering the Building Blocks in the Cloud: How Office 365 and SharePoint can play a part in moving to the Cloud
- Housekeeping rules within the Habitat: How they can help join up your organisation online using their collaboration tools and features
- The Curator – how to cultivate the habitat: Engagement and how sorting and categorisation of artifacts form the curation and cultivation process
- Content Governance – life cycle and reach: Governance and how content should be managed in the Cloud
Posted in content management, digital workplace, engagement, governance, intranet, Office 365, plan, search, SharePoint, standards, strategy
Tagged digital workplace, engagement, governance, intranet, office 365, plan, search, sharepoint, strategy, usability standards
Can you risk your sensitive information leaking? Many organisations find it difficult to see the benefits from publishing standards. I remove the barriers to show the benefits from each publishing standard in my next few posts. Publishing standards aim to:
- Reduce the risk of sensitive information leaks
- Improve the overall user experience
- Make people using your intranet more satisfied with it
- Improve people’s productivity
- Improve people’s quality of work
Information needs to be correctly categorised so people can access all the content they have permission to view and use. Balance the different needs so information that people can access is easily available and does not hinder their work by unnecessary logins or passwords. Your organisation must also feel confident sensitive information is not at risk.
Permissions need to be correctly set so information complies with your organisation’s Information Retention Policy. This also applies to applications e.g. HR information about pay and performance, which can contain sensitive information. The different levels of permissions needed by your organisation will vary depending on its culture and purpose.
You also need to consider at the site level as well as at the organisational level. Here owners of a site can decide who has permission to use their site for different activities. This will vary depending on the publishing tool used and the culture within your organisation.
Data Protection, particularly Personal Data and European Union rules for its use and storage, may affect your intranet systems, particularly Human Resources systems. Within the European Union, it varies on what is published about individuals and even how it is published. Some information needs permission from an employee before it can be published. For other countries it can be shown without this within the same organisation.
You need to take advice from HR and legal experts to ensure your intranet and content owners comply. Sometimes it is better to take extra time and steps to keep good employee relations and follow your organisation’s values and culture even if strictly you do not need to for some employees.
Copying any content, especially an image, photo, or multi-media file, from another website to insert on an intranet site can be an infringement of copyright unless you have permission from the copyright owner.
Knowing that you are protecting sensitive information across your intranet gives three main benefits:
- People using your intranet will be confident the information they are using has the right level of permissions set and they are able to rely on who has access to any sensitive content.
- For you it is also important from a governance view to have confidence the correct people are using the right information. You have integrated your training, guidance and support for publishers to help establish a common understanding. This prevents sensitive information being available to people who should not permission to see it.
- Your organisation can be confident your intranet complies with its information security policies. The risks of sensitive information leaking are reduced which could risk damaging to its brand and reputation.
Are there other benefits you have found? Please let me know.
In my next post I will cover content needing to be found.
Posted in benefit, digital workplace, governance, intranet, search, standards
Tagged benefit, best practice, digital workplace, governance, intranet, publishing, search, standards, value