Category Archives: content management

Ssshh! Secrets to SharePoint’s success

Wherever I go people ask me “Is SharePoint ‘good’ or ‘bad’?” and “How do I manage SharePoint successfully?”.  My answer is covered in a new chapter to “Digital Success or Digital Disaster” that explores the pitfalls and benefits of using SharePoint to underpin your intranet, and shows how you can implement it successfully.

Everyone has heard horror stories of how intranets have failed or succumbed to the perils of SharePoint. But people have seen examples of how SharePoint has transformed intranets successfully.  Somewhere in between is the reality that most of us experience.

SharePoint has been described as being like the best sweet shop in town. Anyone can have all the sweets on all the shelves to try. The problem is that you are outside the shop saying “Be careful what you try. Too many sweets can be bad for you.”

That analogy has proven to be oh so true, time and time again. Even after many new versions and enhanced features in SharePoint, improving what it offers, intranet practitioners can still have a feeling of trepidation when confronted with SharePoint, especially for the first time.

So how is the best way to use SharePoint?  What features can meet your requirements?  How does moving to Office 365 work?

Al of this can be done following my approach in “Digital Success or Digital Disaster” without too much hard work, missed deadlines or sleepless nights!

A roadmap for SharePoint governance

A ‘well-managed SharePoint intranet‘ is a phrase you rarely hear.  Why?  It is because SharePoint’s complexity can overwhelm you. What are the right steps to managing all the SharePoint features you need to use?

There are many publications on how well SharePoint can be managed, but few written by people with first-hand experience who achieved this. As the former BT Intranet manager, I implemented and managed a SharePoint intranet and, since leaving BT, help clients with their SharePoint challenges.

Using examples from my book ‘Digital Disaster or Digital Success‘ I will show you how the right strategy, governance framework and smart publishing standards give you a well-managed SharePoint intranet. I will help you avoid the most common mistakes people make. I will also show the benefits you gain from taking the right approach.

At SharePoint Congress 2016 on 22 September in Utrecht my keynote presentation ‘The secret of a SharePoint intranet‘ will cover what you need for a well-managed SharePoint intranet. After my keynote I will hold a breakout session to explain the next steps you need to take in ‘A roadmap for SharePoint governance’.

This session will explain how you take the right steps that help you to manage SharePoint permissions, roles and responsibilities, features like Master Pages, Content Types and SharePoint Designer. Developing a governance framework that covers all of these will help you discover the secret to a well-managed SharePoint intranet.

I hope to see you at SharePoint Congress 2016. It is a fantastic chance for you to find out more about SharePoint from some great speakers. If you can’t attend, then you can find out more about managing SharePoint intranets successfully from my book.

 

I wrote a book about governance: ‘Digital success or digital disaster?’

Book cover - Digital success or digital disastersWhen an intranet loses its usefulness over time, and people become disengaged and end up working around it rather than through it, I often find that the strategy and governance have been neglected.

Even a strong and appropriate strategy will founder if the governance isn’t in place to execute it.

I see governance as the foundation of a great intranet, and by ‘great’ I mean an intranet that is useful, useable, and supports the organisation’s goals and people’s needs.

I often blog about intranet governance, but my brand new book offers a lot more than I could ever drip-feed via short posts.  Writing a book has helped crystallise my thinking around governance, and delve deep into my past experience as an intranet manager, and as a consultant.

Take a look at my book now – it’s called ‘Digital success or digital disaster?’ and I mean for it to be relevant to intranets, collaboration, digital workplace and mobile workspace governance, while focussing on intranets.

I’m so pleased to have it published through Intranätverk, it’s been great to work with Kristian Norling and his team.  Seeing the final book on my tablet has made the months of writing all worth the effort.  I’m thrilled to be able to offer you my experience, guidance, and tips and hope you’ll consider my book a toolkit to better governance and a better intranet.

Please take a look at what the book offers you and your organisation – this is a ‘business book’ that should help organisations of every size, but I also hope it’s of interest to individual practitioners and ‘lone intranet managers’. I think this book can support you.

* Digital success or digital disaster? – Book available now.

* Follow me on Twitter – let me know what you think!

Are you moving to the Cloud?

I recently posted about the challenges organisations face as they move from having online content and tools hosted firmly on their estate to renting space in the cloud.

I believe the way forward is to have a governance framework and information architecture with the same scope to avoid gaps in content being managed or not being found.  Both need to be in harmony and included in any digital strategy.

If you want to join the live breakfast talk in Gothenburg, or online seminar and final panel discussion and Q&A using G+ Hangout, it is on 20 November 8.00AM – 10AM Central European Time.

You can also read these posts about how to move to the Cloud:

  1. Wagon Trains to the Cloud: The most common challenges you are likely to face and how you may overcome these
  2. Pace-Layering the Building Blocks in the Cloud: How Office 365 and SharePoint can play a part in moving to the Cloud
  3. Housekeeping rules within the Habitat: How they can help join up your organisation online using their collaboration tools and features
  4. The Curator – how to cultivate the habitat: Engagement and how sorting and categorisation of artifacts form the curation and cultivation process
  5. Content Governance – life cycle and reach: Governance and how content should be managed in the Cloud

SharePoint, Office 365 and moving to the Cloud

I was asked by Fredric Landqvist, my good friend and Information Architecture genius, to contribute to a series of posts on the challenges organisations face as they move from having online content and tools hosted firmly on their estate to renting space in the cloud.

We believe the way forward is to have a governance framework and information architecture with the same scope to avoid gaps in content being managed or not being found.  Both need to be in harmony and included in any digital strategy.

We will help you to consider the options and guide on the following steps:

  1. Strategy: Goals you are aiming for
  2. Plan: Moving content to the cloud
  3. Information Architecture: Structuring your content
  4. Governance Framework: Managing your content

You can also join our live breakfast talk in Gothenburg, or online seminar and final panel discussion and Q&A using G+ Hangout, the 20th November 8.00AM – 10AM Central European Time

I hope you enjoy reading them as much as I enjoyed contributing to them. 🙂

 

Getting the full value out of SharePoint

I recently posted on how you create a strategy that helps you to implement SharePoint successfully.  I then posted on how you to develop the right level of governance to manage SharePoint well.  But how do you gain the full benefits that SharePoint offers?  And how should you be measure it?

There are three areas you should prioritise:

  1. Productivity improvements: time saved solving problems using SharePoint instead of meeting in person to do this.  There are the costs of travelling avoided too.
  2. Savings in hardware, support costs and licences from moving content and tools on existing technology to SharePoint.
  3. Business intelligence can lead to opportunities to increase revenue through quicker responses to sales leads and customer service problems.

You may have other areas.  The key is to understand what business benefits you could gain from using SharePoint.

My first-hand experience at BT and from working with clients is that you benefit from using SharePoint.  It is your approach which is critical!

You can out more information on how to measure the full value of SharePoint to help you

Is your governance good enough for SharePoint?

I have written many blog posts on SharePoint based on my first-hand experience from developing strategies through to the full implementation of features such as TeamSites, MyProfile, etc.

One of the most common requests I get from clients is “How is the best way to manage their intranet while using SharePoint?”  This question is asked because SharePoint is a ‘big beast’ and needs a more rigorous and broad governance framework that is good enough for the challenge.

Your approach needs to consider:

  • Restricting use: stopping some features from being used e.g. SharePoint Designer
  • Encouraging best practice: making sure guidance and training are available
  • Preventing problems: checking content before it is published

Each of these approaches can support your governance strategy for
SharePoint.  The key is to understand what you need to use SharePoint for most of all.

My first-hand experience at BT and from working with clients is that well planned and managed governance is good enough to gain the benefits from using SharePoint.  It is how you approach this which is the critical success factor!

You can out more information on how to build good SharePoint governance to help you.