BT Homepage: agreed by users

After testing with users on the changes to BT Homepage I have been able to launch it with the changes to some sections of the top page and site.

While some users when asked for their views wondered what all the fuss was about for the small changes proposed, most appreciated being given the chance to give their views and liked the changes.

I have greater confidence that I’ve made changes which users want and need to give them an even easier way to find what they need for their work.

A lesson I have learned is to try to make changes small rather than keep them back until a major change is needed.  It avoids users being disorientated with all the changes.  Of course keeping the number of times changes are needed to a minimum helps too.

Testing with users involves them more and suggestions made will help me make further small changes in 2010.

Here is the final version in normal colours and in Team BT/2012 Challenge colours when quarterly updates publicising progress and how people get involved are made.

4 responses to “BT Homepage: agreed by users

  1. Pingback: I’m just trying to keep the customer satisfied « Mark Morrell

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  3. Pingback: Designing intranets: a ‘must read’ « Mark Morrell

  4. Pingback: Intellact: BT’s customer insight and information site « Mark Morrell

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