I’m still concerned with the poor usability of Oracle’s applications that BT uses e.g. Oracle Universal Content Management and eBusiness Suite. I am working with Janus Boye to highlight the benefits of good usability with software vendors and reduce costs to organisations through lost productivity.
Would you like to help us to improve usability standards and the poor usability of Oracle’s applications?
I’ve posted about this before. I highlighted the poor usability of applications; why basic usability isn’t built in from the start; how you can improve applications; improving application usability and why Oracle use terms users don’t understand.
BT has a strategic relationship with Oracle to rationalise its technology so reducing costs and standardising on the applications we need to use for our work. Oracle’s relationship with BT takes into account our technical and security needs but doesn’t focus enough on the user experience with their applications.
Poor usability = loss of productivity. It only takes an extra few minutes each time someone uses an application to be multiplied by the number of people (BT has over 100,000 people) to quickly become a large unnecessary cost. And then there are the extra costs of helpdesks, training and guides.
I really want Oracle to set the benchmark on great usability to give them a competitive edge and encourage BT to want to use even more of their applications but no one at Oracle seems that interested.
I have tried to involve the Intranet Benchmarking Forum but they are not interested sadly.
My next blog will cover the usability standards BT has developed when we buy and develop IT services that need to be complied with.
When I posted last week that ‘all intranet content is not the same’ I promised to post about how BT educates its intranet publishing community to have a common awareness and understanding of the importance of our publishing standards.
All publishers of formal content in BT must do the basic training courses before they can publish formal content on our intranet. Each course takes about 30 minutes to complete on-line and should be repeated every two years.
These courses cover our publishing standards such as accessibility, usability, information management, etc. You need to pass each course – just doing them isn’t enough – with an 80% pass mark.
Publishers who do not use a content management system, plus service owners and template designers, also have to do the advanced training courses. These cover how standards need to be embedded in their site design.
Content management system publishers use templates which have these features built into them before use such as global navigation bar and meet AA accessibility standards.
All publishers of formal content need to do a one-off training course for the content management system you are using (e.g. Obtree, Teamsite).
Posted in best practice, content management, governance, intranet, standards, training, Uncategorized
Tagged accessibility, best practice, bt intranet, content, governance, standards, training, usability standards
I have just finished completed Jane McConnell’s annual intranet survey. This will give me and anyone else globally with an interest in intranets an invaluable insight in to what is happening with other intranets.
I know how important it is to get as wide and balanced a view with my own surveys of BT Intranet users. The feedback – both positive and critical – helps shape my thoughts and plans for the future.
If you want to take part but haven’t registered for an invite from Jane yet, please contact her. You have until the end of August to complete the survey which will take you about 1 hour to complete.
Go on! You know you want to………… 🙂
I am a great user of RSS – Really Simple Syndication – and you can use it to know when I have updated my blog with a post or comment if you wish to.
I believe we need the same for any web publishing – RSP: Really Simple Publishing – so publishing content is as simple as sending an email.
Well it removes many barriers that prevent the right people from being able to publish. It will also reduce the total cost to your organisation of web publishing while gaining all of the benefits.
RSP would save BT the:
- cost of training of people who need to publish
- cost of technical support as people won’t need help
- reduced time to make changes and make them live much quicker
- delays while changes are emailed to someone skilled and trained in using a more complex publishing tool
- reasons why the owner of the content couldn’t publish it too.
That’s why BT is testing out publishing tools like WordPress to achieve the full value of our intranet and meet BT’s intranet strategy and plan.
All those in favour, reply and say ‘Yes!’.
Posted in benefit, content management, intranet, plan, publishing, rss, Uncategorized
Tagged benefit, bt intranet, plan, publishing, rss, value
I met with Janus Boye last week and discussed a range of intranet topics including BT’s plans to replace our existing publishing tools.
BT already uses WordPress as a blogging platform very well. It is very easy to use and gives a great experience to bloggers, contributors and viewers.
BT is now testing WordPress as a publishing tool for micro intranet sites.
Have you used WordPress for this type of publishing? Do you know anyone who has please?
I would love to hear about what your experience has been so far.