Great examples of Digital Workplace productivity savings

This is the first in a series of posts showing examples of the benefits and savings organisations have gained by shifting work to a digital workplace.  It draws on my previous posts on how you need to plan your strategy, governance, and management of content, tools, and services for a digital workplace.  This is essential when transforming your intranet into a digital workplace.

I will be using examples from the Digital Workplace Group’s report ‘What is the financial value of investing in digital working?‘ that show what can be achieved if your organisation can take the right approach.  My first example is how improved productivity can lead to huge savings in your time working and show on your organisation’s financial bottom line.

How to make the savings

I have posted on what you need to do to make productivity savings:

  • Usability: clearly labelled content that’s easy to find
  • IT capability: right tools to make best use of digital workplace
  • Security: confidence in privacy of sensitive content
  • Involvement: contribute to plans, make your needs known

What can be achieved

Organisations that have implemented these successfully have found:

  • Improved productivity is the benefit that will have the most impact with senior management
  • Work that happens in traditional offices is often inefficient
  • Employee engagement is stronger with flexible working
  • Engaged employees work harder and better
  • Increased productivity through people working half the week from home
  • Flexible work programmes improve productivity
  • Investment is needed to increase productivity through new ways of working programmes


  1. BT now has 15,000 homeworkers out of 92,000 people who are 20% more productive (I know!  I have been a homeworker for many years)
  2. Microsoft improved productivity by 28 minutes per person per day ($86m) through use of unified communications technology
  3. UPS homeworkers increased productivity by 17% and job satisfaction by 86%

There are more examples and details in ‘What is the financial value of investing in digital working‘.  My next post in this series will cover declines in absenteeism.

2 responses to “Great examples of Digital Workplace productivity savings

  1. Really interesting post.

    Could you tell us a bit more about how you, or the organisations you mention, measure productivity?

    • Thanks for your comments Diana. I try to please if I can. 🙂

      I offer clients as part of a governance framework for their digital workplace guidance on measures they can use to assess the changes in people’s ways of working and how it benefits their organisation.

      This can be using performance systems, qualitative and quantitative reasearch, and existing or new processes to measure productivity improvements.

      BT used internal performance records and independent external surveys of BT people to measure how they work, their productivity and absences.

      A 2011 briefing by the UK government cites an example from Microsoft of improved productivity of 28 minutes per employee per day through use of unified communications technology, which saves $86m in employee cost.

      UPS reported an increase in productivity among homeworkers of 17%. Some 86% reported increased job satisfaction. This is from internal measurement.

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