SharePoint 2010: the human dimension

A successful implementation of SharePoint 2010 depends greatly on having a strategy, stakeholder buy-in, plans that cover best practice and how the features are used.  But probably one of most important things often overlooked is the human dimension.

Now obviously people within an organisation need to understand how SP2010 can help them share knowledge, publish content, store documents and find people and information.  That’s a given but it is the people who have other key roles that can make or break an implementation’s success rate.

It is critical to the project how the key players manage the relationships between themselves.  As the intranet manager, your role is critical to the successful implementation of SP2010.  You need to:

  • have good relationships with all the key players who can hugely influence the rollout of SP2010
  • make sure everyone is clear on what will happen, when it will happen and how it will affect them
  • know how is the best way to communicate with each person – phone, blog, email, etc
  • be aware in advance with answers for any likely concerns people are likely to raise
  • understand business processes and know who to contact so they go smoothly without unnecessary delay
  • a basic understanding of IT but not to be an expert – just enough to help with technical issues so you get only nice, not nasty, surprises
  • know who to escalate to quickly resolve issues and prevent small problems growing to become showstoppers
  • have infinite amounts of patience to tolerate different priorities being pressed upon you
  • be tolerant of your stakeholders’ concerns
  • remember you can’t do this alone.  You must involve other people.
  • recognise and celebrate with everyone the successes

Without showing these behaviours your SP2010 implementation is likely to take longer to complete, achieve less success and involve more effort.

If you need any help from me, just ask……..

3 responses to “SharePoint 2010: the human dimension

  1. All good points Mark. Remember also that other info pro’s within your organisation might be trying to ‘manage the SP2010 implementation’ as well – for example, records managers may be keen to use Content Types to assign metadata, access controls and retention periods. It’s just as important to seek them out and agree an approach, as to work with users and with IT.

    • Thanks for your comment. That’s a good point Nicola.

      It’s essential no one in the organisation sees SHarePoint 2010 as a nasty surprise but has been contacted and made aware of what to expect.

      Records management helps preserve the corporate memory.

  2. Pingback: 7 ways to engage people in a digital workplace « Mark Morrell

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