So, how good is your intranet?

I regularly ask users what they feel about BT’s intranet.  I use a variety of methods to do this.

1. Survey – I ask each year questions to compare with previous years for trends as well as new areas to focus on.

2. Beta testing – I ask for people to test out new features to make sure it meets their needs or improve further so it does before launching.

3. Feedback – every page has a feedback link for anyone to ask for more information or raise a concern.

Find out more in Intranet Ideas article ‘Conducting an Intranet Performance Review’ which has comments from me and other intranet professionals.

2 responses to “So, how good is your intranet?

  1. Pingback: IntranetLounge

  2. Pingback: How benchmarking improved BT’s intranet « Mark Morrell

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