I regularly ask users what they feel about BT’s intranet. I use a variety of methods to do this.
1. Survey – I ask each year questions to compare with previous years for trends as well as new areas to focus on.
2. Beta testing – I ask for people to test out new features to make sure it meets their needs or improve further so it does before launching.
3. Feedback – every page has a feedback link for anyone to ask for more information or raise a concern.
Find out more in Intranet Ideas article ‘Conducting an Intranet Performance Review’ which has comments from me and other intranet professionals.