When I posted about the latest results for BT ‘BT Intranet 2010 benchmark results‘ I promised to give examples the Intranet Benchmarking Forum highlighted as global best practice. The first three examples are:
- About our content: IBF said all pages across BT’s intranet contain author and date information
- How involving everyone can make your intranet more valuable to your organisation: IBF said BT’s intranet supports our values to be open and straightforward in dealings with colleagues
- How you integrate your intranet to be the preferred way of working for everyone in your organisation: IBF said BT’s intranet has a wide range of activities, heavily used and with high satisfaction levels.
The latest example covers how BT’s intranet improves efficiency saving wasted time searching for the wrong stuff or sites not being well organised enough. IBF said the BT Homepage was excellent at directing people to tasks tasks that were completed successfully.
BT Homepage groups services and content functionally under the title ‘Essentials’ so people have everything easily to link to when completing an activity. Here are some slides showing examples of what is grouped under each heading on the BT Homepage. Users liked the changes when we asked for their feedback.
Research with users shows high satisfaction with the BT Homepage and 91% were satisfied with Essentials which was great news.
People also rely on the BT A-Z. This is an index of all sites that have a BT-wide purpose and are cross-indexed if need be under more than one letter e.g. Group Finance is under G and F.
I’ll cover our A-Z in a future post.