I met with Oracle and other Oracle customers earlier this week. This was the first of what Oracle hope will be regular meetings with their major customers in Europe. The main focus was on content and document management product features and roadmaps.
I left with the impression that Oracle seriously wants to continue improving the usability of Universal Content Management by engaging with their customers through webcasts and meetings. The next release of 11G using Fusion promises to move towards what I would like – a simple publishing experience which needs minimal IT involvement.
I would like the following to happen next:
- Oracle should hold frequent webcasts with customers to cover future direction of UCM and other products like E-Business Suite.
- Customer representatives should have more business users attending with their IT partners. I was in a small minority at this week’s meeting.
- Intranet managers who are Oracle customers should make sure they attend these meetings.
- Intranet managers should improve their relationship with their IT partners so they are more involved in decision criteria on products so it covers usability and productivity costs during its lifetime.
- Meetings should focus more on how Oracle products can be used by customers than on the components that make up the technology.
- An agreed set of usability standards underpin the direction of product roadmaps.
We should never forget the goal is to make it easier for people to do their work by using technology that is giving best overall value to the business not to have the latest whizzy feature which doesn’t.
And that applies to any software from any vendor our organisations buys.