Meeting mobile intranet users’ needs

Last Friday I was interviewed by the Intranet Benchmarking Forum about how BT was meeting our intranet users’ needs who use a mobile device.  I also came across a great blog post and an internet report on mobility (over 40mb!).

So, I thought I would share what BT has done and what I would like to do in this post as it is becoming a hotter topic.

I posted about BT Intranet mobile users in June 2009 which links to examples.  I feel progress in 2010 will move in different ways for content than for applications.


Now: BT’s intranet standards make sure a PDA heading is on the templates used by our content management system for publishing information.  It means mobile users can click on this to see a text version of the same content.  Changes made to the main version automatically update the PDA version so people can rely on the content being the same.

Future: With the increased capability of mobile devices used by people in BT I want to make sure the coding (CSS) used for the content is capable of sizing up or down for any device and enable images to also adjust their size.  This means we only need one version that is usable and accessible to any device (mobile, laptop, desktop PC, etc) saving on costs and giving users a better experience.


Many of my regular readers will know my views about the poor usability of applications for intranet users and my concerns with Oracle’s applications on BT’s intranet.

For applications two versions are needed.  The full, standard, functionality is available for people to use but for mobile devices only the cut down, key functionality is available.

For example with BT’s Directory I can check a person’s contact details, manager, organisation chart, whereabouts, team members and their whereabouts.  For mobile devices only the contact details for the person found are available as that is the main reason why people use it.

The difficulty for me is persuading software vendors used by BT for intranet applications to understand why this is important and what is needed.  It should keep me busy during 2010!

2 responses to “Meeting mobile intranet users’ needs

  1. Some interesting links Mark, and I’m glad that you found my blog post of interest too (the first link in this post). I agree that this is rapidly becoming a hot topic, especially with employee’s increasing expectation of flexible working opportunities. I’ll monitor your progress with interest!

  2. Pingback: An A-Z of BT’s Intranet « Mark Morrell

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