My first meeting with Oracle last week went well. Oracle agreed with my usability issues and promised to improve their usability. My call on Friday with Oracle to cover my UCM issues started off well. Oracle agreed I did have good points about UCM’s usability. Oracle agreed to email me with actions, owners and timescales.
However that didn’t happened. Instead of a commitment to say what version would solve which problem and involving me in any unsolved issues all I have been offered is another call this Friday to cover what Oracle can do.
Maybe I’m being impatient but since it was 3 months ago that I originally raised these same issues it is disappointing the answers are not ready to hand on what Oracle can do.
So while I am making progress on wider usability issues with Oracle products through the Customer Advisory Council, the news isn’t so good for UCM…………….so far.
I’ll update you on any news after Friday’s call.