Yesterday I had the first of two meetings this week with Oracle to discuss the usability issues raised about Oracle UCM on my blog. Oracle accepted the usability issues I raised. Oracle wanted to address them in several ways.
1. The next version of UCM (10GR4) will address some of the issues raised. 11GR1 will address others. My 2nd meeting will identify which ones in more detail.
2. As BT is a major customer of Oracle I will be invited to their Customer Advisory Council meetings in future. There biggest customers have the opportunity to raise usability issues across the whole product range.
3. BT’s usability standards I posted about will be reviewed by Oracle to consider as a benchmark for usability of their products in future.
While there are no guarantees that any of this will happen or improve usability it is refreshing to see the attitude taken by Oracle at the first meeting. Time will tell if discussions are turned into actions and usability improves though.
I will keep you posted on how the 2nd meeting goes.