I’m still concerned with the poor usability of Oracle’s applications that BT uses e.g. Oracle Universal Content Management and eBusiness Suite. I am working with Janus Boye to highlight the benefits of good usability with software vendors and reduce costs to organisations through lost productivity.
Would you like to help us to improve usability standards and the poor usability of Oracle’s applications?
I’ve posted about this before. I highlighted the poor usability of applications; why basic usability isn’t built in from the start; how you can improve applications; improving application usability and why Oracle use terms users don’t understand.
BT has a strategic relationship with Oracle to rationalise its technology so reducing costs and standardising on the applications we need to use for our work. Oracle’s relationship with BT takes into account our technical and security needs but doesn’t focus enough on the user experience with their applications.
Poor usability = loss of productivity. It only takes an extra few minutes each time someone uses an application to be multiplied by the number of people (BT has over 100,000 people) to quickly become a large unnecessary cost. And then there are the extra costs of helpdesks, training and guides.
I really want Oracle to set the benchmark on great usability to give them a competitive edge and encourage BT to want to use even more of their applications but no one at Oracle seems that interested.
I have tried to involve the Intranet Benchmarking Forum but they are not interested sadly.
My next blog will cover the usability standards BT has developed when we buy and develop IT services that need to be complied with.