Social networking on BT’s and other intranets

In Jakob Neilsen’s latest Alertbox, he covers BT’s intranet and 13 others in a report.  BT’s intranet has embedded wikis, blogs, podcasts and RSS feeds so they are available to every user as part of their normal intranet experience every day.  He says:

Community features are spreading from “Web 2.0” to “Enterprise 2.0.” Research across 14 companies found that many are making productive use of social intranet features.

Through several rounds of research on intranet portals, we’ve repeatedly reached the same conclusions:

  • When Intranet information architectures are structured according to the org chart, employees have a hard time finding their way around. It’s better to structure information according to how people use it, rather than what department owns it.
  • Role-based personalization lets portals bring information to users in centralized views, rather than forcing users to navigate an immense information space to find individual (and dispersed) locations.

Social features on intranets Community features are spreading from “Web 2.0” to “Enterprise 2.0.” Research across 14 companies found that many are making productive use of social intranet features.

One response to “Social networking on BT’s and other intranets

  1. Mark, join us on the BT Yammer network. People signing up at a pace and a community beginning to get traction me things.

    JD

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s