I promised a few weeks ago to update you on our how our intranet benchmarked against global best practice. You can find the background to this on my post on benchmarking.
I’m really pleased to say BT’s intranet has again improved when benchmarked by the Intranet Benchmarking Forum. It is now the top intranet overall and for each of the quadrants assessed – strategy and governance; communications and culture; performance and metrics; and design and usability.
Does it make our intranet the best in the world? I’m sure you’ll let me know! 🙂
It certainly confirms the BT Intranet user experience is even better, meaning less time spent finding what people need for their work; what they find being of greater value; our intranet adds value to BT.
It also shows where further improvements can be made to improve it even further. And that’s the really key message for you.
If I can identify improvements I can make then so can every other intranet manager/owner. Make sure you pick those that:
- show the biggest impact
- are the easiest to implement
- are the cheapest to implement
- can be quickly implemented
In these times of recession, cost cutting, downsizing, you will still be able to find things that you can improve for little or no cost. I know I can so you should be able to too!
I’ll update you in more detail about our plans for each of the quadrants benchmarked in the weeks ahead.