Tags: collaboration, content, engagement, governance, publishing, sharepoint 2010, standards, users
In my last post ‘It’s how you use SharePoint 2010 that decides the value it brings 2’ I covered how vital it is to set the right level of permissions for people using the information published.
In this post I will show how people can distinguish different types of content in SP2010. The value to be gained by your organisation can vary tremendously depending on how you achieve this.
You can break SP2010 published content in to two types:
Accredited content is official, authoritative, reliable & up to date. People will able to trust it, use it with confidence, knowing it is current and relevant. It is usually information that has a large audience. A limited number of people can edit the information, with access controlled by permissions. Usually one person will have clear ownership.
Collaborative content can be owned by everyone, an individual or community. It can be open to anyone to contribute or comment upon the information. It can be an opinion expressed on a blog posting or a wiki article for others to contribute to and improve further.
The best way is to brand the content types differently.
SP2010 ‘out of the box’ functionality is good enough for most people publishing and viewing content. So, you can use this for your collaborative content.
Customising the SP2010 masterpages with your corporate branding for accredited content will show clearly the difference from what is ‘out of the box’.
To keep costs down design the branding so that it is minimal – enough to make a difference so people spot it when they use the content – but easy to maintain the masterpages.
With SP2010 you can have a page published with both types of content shown on it. This is because you have different webparts – sections of the page – that can be inserted by the publisher.
You need to consider very carefully if you need to extend the customising to each webpart. The costs and maintainability will increase greatly. It is best to test out with a sample of people what is needed, if anything, so they can distinguish accredited from collaborative content in each webpart.
As with any planned changes, test as early as you can with a sample of people, act on their feedback, be flexible in what the final versions could look like.
That will give you the greatest chance of success of maximising the value your organisation can gain from using SharePoint 2010.
Tags: accessibility, best practice, bt intranet, content, publishing, standards
Most browsers, and especially those for people with visual impairment, allow users to adjust font sizes to suit their needs. Therefore, it is important that you do not fix font in an exact, or ‘absolute’, size because users may not be able to see it!
Style sheets in content management systems will take care of font sizes, but if you create your own HTML & style sheets, you must use relative sizing, e.g. -1, or +1.
HTML <font> tag
You should use style sheets instead of the <font> tag to define font attributes. If you still have existing <font> tags within your site you should make sure they are relative and not fixed. You must then switch to style sheets at your next re-design.
Using styles for fonts
When using styles also always use the relative tags, such as percentage or plus and minus. For example if you want a headline to be bigger then use something like +2, or 150%, or ‘bigger’. Similarly, to make something appear smaller in scale to the rest of the page use -1, 75% or ‘smaller’.
The use of percentage, ‘em’ units or other ‘relative’ mechanisms to define the font size makes it easy for users to change the text size using their browser settings.
Testing should be done in the initial stages of creating a set of styles so that subsequent pages linked to the same style sheet will work:
- you need to check pages using the “Largest” and “Smallest” text size settings in the browser
- also test using a range of browser resolutions and settings to ensure the content does not become truncated or cause overlapping sections of content and text
- switch off the style sheet in the browser to ensure the content is still meaningful.
Tags: bt intranet, content, governance, homepage, plan, standards, value
So who is responsible for publishing, reviewing, updating and removing content?
“You!” is the answer to any publisher in BT. There is NO central publishing team to do this on behalf of anyone.
Publishers are responsible for any content they own meeting our standards based on business, legal, regulatory and users’ needs.
They are trained on awareness of publishing standards and how they apply before they publish choosing from a menu of templates that already meet standards.
Automated tools will check content weekly and remind the publishers who own it if it doesn’t meet our standards what needs to be done. If no action is taken it is escalated to the publisher’s line manager and if action is still not taken, it will be removed from use and deleted. This avoids users making decisions on out of date content or because it is too difficult to use.
So, the content is owned and managed by every publisher with templates, training and automated tools to make it as easy as possible to meet the standards all users expect so they have a great overall experience.
My team can concentrate on what we can add most value to for BT and our intranet.