Category Archives: podcast

Get a great intranet by involving everyone

When I posted about the latest results for BT ‘BT Intranet 2010 benchmark results‘ I promised to give examples the Intranet Benchmarking Forum highlighted as global best practice.

The first example was about our content.  IBF said all pages across BT’s intranet contain author and date information.

My next example is about how involving everyone can make your intranet more valuable to your organisation.  IBF said BT’s intranet supports our values to be open and straightforward in dealings with colleagues.

BT’s intranet builds on this by supporting collaboration with anyone in BT including senior managers.  We do this in several ways with online chats, blogs, and collaboration tools including:

  • Blog Central now has over 500 blogs with over 80% having posted at least once in the last month
  • BTpedia now has over 2,500 wiki articles with new articles added every few days and the top article having over 125,000 views
  • Podcast Central now has over 1,000 podcast episodes with over 20 added in the last week
  • On our newsdesk site, BT Today can express their views on BT-wide subjects that anyone can add to as well as comment on news stories.
  • BT’s CEO, Ian Livingston, has regular online chats where anyone can ask a question he will respond to for about one hour.

What’s your view on SharePoint 2010?

Like most organisations at the moment, BT is looking at what SharePoint 2010 has to offer and how it could meet our business needs.

I’ve read about SP 2010 in the blog posts for expert views, joined an IBF seminar last week, discussed it with other intranet professionals at conference and following #sp2010 on Twitter.

I still haven’t found all the answers to my questions around usability, accessibility, governance, integration, search, etc but I don’t expect to yet.

I have joined two groups on LinkedIn to ask these types of questions with other people who are involved with SP 2010.  There is a group on Sharepoint Governance and Sharepoint User Groups.  Anyone else want to join?

I really want to find a group of non-technical people who have the a similar view from a business rather than IT focus.

What’s your view on SP 2010?  Have you any good information links or groups to share that will help?

Free live demo of BT’s intranet

I’ve just realised this is my 100th post (how have you suffered so many you ask yourselves?).  When I look back at my first post I realise how much has happened with BT’s intranet that I have posted about.

Anyway, this is not a nostalgic post but a free offer.  Yes, there is such a thing as a ‘free (BT) lunch’ on offer for you!

On 2-3 June the Intranet Benchmarking Forum are holding a free, online, 24 hour virtual tour of many organisations’ intranets.  It’s called IBF24.  You can find out more by clicking on the IBF24 link.

BT’s intranet will be the first shown on the tour.  I will be demonstrating BT’s intranet and taking questions around 12:30 UK time for about 30-40 minutes.

So you have a chance to see how BT has benefited from the social media tools I have posted about before like BTpedia, Blog Central, BT Today, RSS and podcasting.

If you don’t get a chance to ask a question please comment on this post and I’ll reply.

I’m looking forward to IBF24.  I hope you can join me.

Successfully transforming BT’s intranet using social media

I will be speaking at the Advanced Intranet and Portals conference in Amsterdam held on 27 and 28 May.  It aims to ‘Connect your employees to anybody, anywhere, and drive business growth through social media, Web 2.0 and collaboration tools whilst increasing employee usability and engagement’.

I will use Twitter to share any nuggets of knowledge that I uncover while attending the conference.  Already there is a lot of interest around Sharepoint 2010 which BT is planning to use.

My presentation will cover:

  • Analysing the need to use social media tools and knowing how to get it adopted in your organisation
  • Drawing up guidelines to minimise the information, security, legal and brand risks
  • Selecting an effective governance strategy that minimises risk and increases adoption
  • Studying whether a social media working group and/or Chief Social Media Officer will enhance internal promotion, adoption rates and general management
  • Meeting the demand from younger and new users
  • Overcoming internal barriers and resistance
  • Weighing up the benefits from social media

If you are not able to attend you can view my presentation slides here.

The social intranet at BT

The presentation that may never be heard or seen!  

I was invited by the Quadriga University in Berlin to present on the social intranet at BT.  Sadly the travel disruption caused by volcanic ash means it has been cancelled until a later date in 2010.

With the development of social media tools, intranets have become more than a depository of information and established themselves as platforms of dialogue.

My presentation covers:

I hope you find it of interest online without me talking about it. :-)

BT’s intranet is 15 (yes, 15) years old

Just before Christmas 15 years ago a few grey pages appeared and flickered away on a computer screen in BT for the first time.  

What began as a small pilot project to look at the problem of “information overload” has led to being one of the best intranets globally with everyone in BT using it.

It’s now such an intrinsic part of the way that the company does its business that it is hard to imagine business life without it.  A BT person now uses the information network for a variety of tasks at work and also works with processes and systems which are intranet based.

 These include ‘killer applications’ at the start of our intranet that I have posted about before – BT Homepage, Directory, BT Today and more recently social media tools like Blog Central, BTpedia and Podcast Central.

Information and activities supported by the intranet include sales and marketing data, fault resolution, service planning and provision, facilities management, human resources support, senior executives’ sites and business intelligence.

All our key BT-wide applications most people need to use are online – whether booking a room, claiming expenses, ordering a PC, performance marking or training – saving time, paper, effort and transforming costs.

So what about the future?  I can’t predict for the next 15 years but I’ll post about the next 15 months soon.

Social networking on BT’s and other intranets

In Jakob Neilsen’s latest Alertbox, he covers BT’s intranet and 13 others in a report.  BT’s intranet has embedded wikis, blogs, podcasts and RSS feeds so they are available to every user as part of their normal intranet experience every day.  He says:

Community features are spreading from “Web 2.0″ to “Enterprise 2.0.” Research across 14 companies found that many are making productive use of social intranet features.

Through several rounds of research on intranet portals, we’ve repeatedly reached the same conclusions:

  • When Intranet information architectures are structured according to the org chart, employees have a hard time finding their way around. It’s better to structure information according to how people use it, rather than what department owns it.
  • Role-based personalization lets portals bring information to users in centralized views, rather than forcing users to navigate an immense information space to find individual (and dispersed) locations.

Social features on intranets Community features are spreading from “Web 2.0″ to “Enterprise 2.0.” Research across 14 companies found that many are making productive use of social intranet features.