What is the right SharePoint 2010 training approach?October 2, 2012 at 12:21 pm | Posted in content management, governance, intranet, plan, publishing, SharePoint 2010, training | 4 Comments
Tags: best practice, content, governance, intranet, publishing, sharepoint 2010, training
Have you decided what is the right approach to review and rebuild your content in SharePoint 2010?
I will post about the different approaches organisations can take towards who is best placed to rebuilding the existing content in SharePoint 2010 in my next few posts. This builds on my other SharePoint 2010 posts.
Firstly, I want to set out what content editors need training for. This usually happens when you are implementing SharePoint 2010. You may already be using an earlier version of SharePoint or different publishing tool. However it can be used as ‘business as usual’ when you have new content editors who replace existing publishers.
I’m not talking about the training content here. There are many good training courses – both online and face to face – that can help you with that need. I’m also leaving aside the ‘super users’ who have administrative rights for site collections, etc., and just focusing on the vast majority of people who need to publish content.
Content editor training
This training should be ‘just in time’ so content editors can start using it immediately. The longer there is a delay between when you have been trained and you start using it, the greater the risk you will do something wrong or differently because you have forgotten.
Where it is a straight forward and simple activity online training can meet this learning need. However for more complex activities face to face training may be the best way.
A good tip is to reinforce any face to face training with short online videos or podcasts that ‘show and tell’ how to d it the best way. Use the test of ‘Is it easier to go through the online training module than to contact someone for help and advice.
Content editors need to first review their existing content. Is it still relevant? Does it need to be re-written? The aim is to only have the content that is still needed. Most migrations find a very high percentage of content is deleted for various reasons when reviewed. That content should be updated for accuracy, tone of voice, and any change of context e.g. to fit with any other content in another web part that could be merged.
The content rebuild should be the first task after your training. You need to have all your content ready before you can link it together.
Content linking and styling
Once all the content has been rebuilt you can restore the links and fix any broken links as the content will have entirely new addresses (URLs). Then you review each page to ensure that it is styled and written correctly.
Content structure and navigation
The final stage will be checks on the intranet homepages/portals, global and site navigation menus, that any content needs to be ready for launch.
My next post will cover the first approach you can consider for how you rebuild your content.