Have you got intranet litter?September 3, 2012 at 8:15 am | Posted in best practice, content management, governance, intranet, publishing, standards, usability | 3 Comments
Tags: best practice, governance, intranet, publishing, standards, usability, usability standards, users
Has your intranet got content littered all over it which isn’t very useful to people needing to use it?
By litter I mean no or little thought has been given by the owner on how people need to have this information presented so it is easy to use. Examples can include:
- Links to documents instead of content on an intranet page
- Poorly worded content that doesn’t make sense
- Poorly constructed content that is hard to follow
- Poorly presented content with the wrong balance of images, text, and video
I wonder how many intranet professionals are nodding their heads as they recognise some of these examples being on their own intranets! Yes, it is irritating and creates a poor user experience.
So, how can you make your intranet look neat and tidy? I recommend you consider these:
- Usability standard that sets out what the user experience should be
- Feedback button so people can report back on bad examples
- Document library for content that has to be shown in its original format (legal document)
- Training for publishers on tone of voice
- Training for publishers on how to ‘write for the web’
- Guidance on use of different media with best practice examples
- Audit content and encourage/persuade/force publishers to publish it following best practice
And you can always contact me if you need more help and advice.