What is the right governance model for a digital workplace?March 19, 2012 at 8:55 am | Posted in digital workplace, engagement, governance, intranet, navigation, standards, usability, web accessibility | 2 Comments
Tags: digital workplace, engagement, governance, navigation, people finder, standards, usability
Thank you to everyone who read my last post ‘What is a digital workplace?‘ and contributed to a great discussion helping to define it. Staying with the digital workplace theme I want to show you the views given in my workshop at IntraTeam 2012 event ‘How to build the right governance model for the digital workplace‘ which produced some great responses.
The workshop covered four areas needed for the right level of governance: Ownership, Consistency, Standards, and Integrity. The outcome was:
Who should be responsible for developing and implementing the digital workplace strategy?
Digital workplace principles need to be put into your own organisational context. A board of representatives from across the organisation is needed to coordinate a digital workplace strategy. This board can have decision or advisory status. Alternatively you could have a central business unit responsible for strategy, processes, planning and implementation. While there was no clear decision on who led the digital board or business unit there was a consensus it was NOT to be anyone from Communications!
What should everyone expect or need when using a digital workplace?
Everyone should gain a better work/life balance from a digital workplace although managers and their team members will have different expectations. The digital workplace should have all the information and tools you need integrated, easy to access and to find. You are able to connect from any device you have.
What standards are needed for a digital workplace?
A governance framework is needed with standards forming a key part with tools to enforce them. Standards are needed for:
- Legal requirements: accessibility, personal information available
- Business needs: usability, design, navigation, findability, ownership, information retention and employee terms and conditions need to encourage the digital workplace
- Security needs: confidential information restricted, permissions model adopted
- Technical support: platform functionality, server support, agreed levels of service.
How do employees gain confidence with the digital workplace?
Anyone who plans to work remotely, especially if they are the first person in that team, wants to have the same or better experience than where they currently work. You gain confidence when the information and tools you need for work are always available to use. You feel confident that your personal information is there for you (and only you) to use still. You don’t feel any discrimination because you are working remotely from your manager, team, customers and other employees.
What is missing?
Please help me and the other intranet professionals at the workshop by commenting on the outcomes.
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