As BT’s intranet has developed over the past 15 years I have seen many different ways of publishing content and various ways of designing and structuring a page to show the content.
But there have always been a few key basic principles which don’t change.
Here are my basic principles for a successful intranet:
- Intranet strategy aligned to the organisation’s strategy
- Intranet plan agreed with key stakeholders, implemented and reviewed
- Intranet standards that meet business, legal and user needs
- Intranet governance that reflects the organisation’s culture
If you have got these right then it makes any other changes so much easier to manage and achieve.