BT Directory – connecting people easilyNovember 11, 2009 at 2:47 pm | Posted in application, best practice, intranet, navigation | 17 Comments
Tags: applications, best practice, bt intranet, directory, killer app, killer content, navigation, people finder
When BT’s intranet started in December 1994 one of the key demands from people was to easily find and connect with other people in BT. Along with the BT Homepage and BT today, BT Directory was one of the ‘killer application/content’ that encouraged people to want to use BT’s intranet because it gave them a tool that helped make their life easier.
Today Directory is still as critical as when it started. It is the easiest and quickest way to find out who you need to contact in BT. I have shared some examples of BT Directory for you to see.
Ease of use (slides 1 and 2)
It is very easy to find anyone in BT. You can use Directory to find people from any page on BT’s intranet using the Global Navigation Bar (GNB). You can see I have entered my name as an example of what you do, then just press ‘Go’. Their details will appear from Directory (slide 3). You can also click on the Directory heading in the GNB to enter to use all the features on Directory (slide 2).
People information (slides 3 – 5)
You can find a person’s contact details – office and mobile phone nos., email, address - their job title, manager and what part of BT they work in. Again, I’ve used myself for the example (slide 3).
You can also check their whereabouts (downloaded automatically each day from Outlook Calendar) to be able to choose when to contact them and if their office or mobile no. is better. It helps when planning calls or meetings too (slide 4).
You can also see who is in their team as well as their manager and where in the BT organisation structure a person is. I’ve used myself to show my team and where in BT – Group Communications – I fit in (slide 5).
Extra features (slides 6 – 9)
You can use a power search to find someone by just knowing their phone no., which location they may be at, part of their name or even initials (slide 6).
You can find out who else has a particular work interest, activity or title. The example shows how many people with a connection with ‘intranet’ in BT (slide 7).
Mobile users can also use a cut down version of Directory to find people’s contact details (slide 8). The results shown are the key contact details you will need (slide 9).
As social media tools continue to grow in BT, Directory will be a hub to help you find out more useful information to help them connect easily and quickly with the best people who can help you.
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