BTpedia – BT’s corporate wiki

August 19, 2009 at 10:21 am | Posted in beta testing, homepage, intranet, search, social media, wiki | 12 Comments
Tags: , , , , , ,

I have posted before about simple steps to setting up a wiki and the next stages when it is established.  I thought it would help if I showed you where BTpedia is now.

BTpedia was created in 2007.  Beta testing with users has led to a small application becoming a critical place for people to share how to do things in BT.

Without advertising or publicity it has grown to over 2,000 articles and is linked from the BT Homepage and searched like other content areas.

I have some slides with examples of how BTpedia is now.  They show:

  1. BTpedia linked directly from BT Homepage, top level of BT’s intranet.
  2. BTpedia searched by SearchBT, BT’s intranet search engine for most content (sadly not all yet, but we’ll get there!)
  3. Tag cloud of BTpedia articles
  4. Disclaimer for user generated content
  5. Help to anyone starting to use BTpedia
  6. Help to anyone contributing or creating an article in BTpedia
  7. An example of a BTpedia article (Help)
  8. Frequency of new articles created and most used articles.

I hope these encourage you to develop your intranet wikis.  Please let me know of any tricks I’m missing out on using that you have tried!

12 Comments »

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  1. It shows where social publishing really works. BTpedia replaced a site called 1001 Facts, which could no longer be maintained because no-one would own the whole thing – it was too much for one person, in time, effort & cost. By opening the publishing up to any person with useful knowledge, the social site has now surpassed the traditional one – and I suspect at a fraction of the cost.

    Comment by Angela Stormont— August 19, 2009 #

    Reply

    • Angela,

      It’s lovely to hear from you. :-)

      Yes, it is a great example of using the power of social media tools to improve something for no/little cost. BTpedia has over 2,000 articles now.

      Mark

      Comment by markmorrell— August 20, 2009 #

      Reply

  2. All very interesting to see!

    Is there a clear line drawn between content on the wiki and the rest of the intranet?

    I imagine there could be some overlap/confusion here. For example: if a staff member is looking for a specific answer, should they browse through the corporate intranet, or go to BTpedia?

    Cheers, James

    Comment by James Robertson— August 19, 2009 #

    Reply

    • James,

      Thanks. I’m looking forward to meeting you at your masterclass in London for the first time.

      There is a clear line in how the content looks with a different colour navigation bar to show what is factual, definitive content or emerging, developing thoughts and knowledge.

      BTpedia is part of our intranet. The BT Homepage and search engine links to all types of content – formal, personal (blogs), collaborative (wiki) – so it is embedded as an integral part of the BT Intranet as far as users are concerned not something different and kept in a corner.

      Mark

      Comment by markmorrell— August 20, 2009 #

      Reply

  3. [...] – BT Homepage, Directory, BT Today and more recently social media tools like Blog Central, BTpedia and Podcast [...]

    Pingback by BT’s intranet is 15 (yes, 15) years old « Mark Morrell— December 15, 2009 #

    Reply

  4. Mark,
    I’m working on a proposal to establish a similar dictionary wiki at CN. I’m looking for some insight into the establishment of the BTpedia pages. We have particular challenges with governance and ownership of terms. Wondering if you might share experiences with us.
    Cheers,
    Ben

    Comment by Ben Sherren— February 9, 2010 #

    Reply

    • Ben,

      Happy to. How do you want to take this forward? Email or a call? You can contact me at mark.morrell@bt.com or comment on this post

      Mark

      Comment by markmorrell— February 9, 2010 #

      Reply

  5. [...] more informal content, held on wiki and blog platforms, will be managed with a traffic light approach.  For the first 12 months of its [...]

    Pingback by How to get quality content « Mark Morrell— March 24, 2010 #

    Reply

  6. [...] However if your organisation is flexible and receptive to new ideas and critical feedback then wikis and blogs can flourish and be part of your [...]

    Pingback by What’s needed for a good intranet strategy? « Mark Morrell— March 31, 2010 #

    Reply

  7. [...] a chance to see how BT has benefited from the social media tools I have posted about before like BTpedia, Blog Central, BT Today, RSS and [...]

    Pingback by Free live demo of BT’s intranet « Mark Morrell— May 26, 2010 #

    Reply

  8. [...] BTpedia now has over 2,500 wiki articles with new articles added every few days and the top article having over 125,000 views [...]

    Pingback by Get a great intranet by involving everyone « Mark Morrell— July 14, 2010 #

    Reply

  9. [...] of effective knowledge sharing and [...]

    Pingback by http://markmorrell.wordpress.com/2009/06/10/how-to-get-and-use-a-successful-intranet-podcast/ « Mark Morrell— November 8, 2010 #

    Reply

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