Comments on: Satisfied BT Intranet users

By: I’m just trying to keep the customer satisfied « Mark Morrell

I’m just trying to keep the customer satisfied « Mark Morrell — Wed, 19 May 2010 09:24:14 +0000

[...] On a first reading I was a bit despondent but realised users expectations may be unrealistic. I was relieved to see the levels of satisfaction remain high compared with last year’s research: [...]

By: How users know it’s the right content « Mark Morrell

How users know it’s the right content « Mark Morrell — Tue, 13 Apr 2010 16:44:03 +0000

[...] By markmorrell In my post ‘How to get quality content’ I showed how much people value BT’s intranet and are confident about the integrity of the content they use. BT’s [...]

By: What’s needed for a good intranet strategy? « Mark Morrell

What’s needed for a good intranet strategy? « Mark Morrell — Wed, 31 Mar 2010 09:02:02 +0000

[...] needs but what about the people who are using the intranet or maybe NOT using it? You need to research how they do their work and what the intranet can do to help people do it better (this may be being [...]

By: How to get quality content « Mark Morrell

How to get quality content « Mark Morrell — Wed, 24 Mar 2010 12:32:40 +0000

[...] which several specific standards can contribute to overall. One of the most important things people value about BT’s intranet is the confidence they have in the integrity of the content they [...]

By: The benefit you gain from intranet standards « Mark Morrell

The benefit you gain from intranet standards « Mark Morrell — Tue, 16 Mar 2010 15:45:49 +0000

[...] Making users more satisfied [...]

By: A great IntraTeam event! « Mark Morrell

A great IntraTeam event! « Mark Morrell — Fri, 05 Mar 2010 10:26:06 +0000

[...] intranet has always been based on this principle. It must meet business and user needs. These points (thanks to James Robertson) will help me with some key intranet decisions about to [...]

By: What’s the full value of your intranet? « Mark Morrell

What’s the full value of your intranet? « Mark Morrell — Fri, 19 Feb 2010 09:37:42 +0000

[...] Measure user satisfaction [...]

By: The future for BT’s intranet? « Mark Morrell

The future for BT’s intranet? « Mark Morrell — Wed, 06 Jan 2010 12:26:20 +0000

[...] intranet has always aimed to be simple and easy to use. People use it to complete an activity such as a room booking, check the latest news and more [...]

By: New BT Homepage – what’s your view? « Mark Morrell

New BT Homepage – what’s your view? « Mark Morrell — Thu, 19 Nov 2009 17:28:28 +0000

[...] BT Homepage – what’s your view? By markmorrell In the last BT Intranet user survey I carried out earlier in 2009 I asked people in BT if merging information and applications into [...]

By: Why users can be satisfied and dissatisfied for the same reasons « Mark Morrell

Wed, 15 Apr 2009 12:16:21 +0000

[...] satisfied and dissatisfied for the same reasons By markmorrell I posted last month about the user satisfaction survey results for BT’s intranet and said I would get back to you on what we planned to [...]