Searching all intranet content including social mediaJanuary 14, 2009 at 10:29 am | Posted in benefit, intranet, search, social media, Uncategorized | 9 Comments
Tags: benefit, bt, bt intranet, intranet, search, social media, usability standards, users
In my last post ‘New year – new BT intranet homepage‘ I showed how the BT Intranet homepage has now integrated feeds from our wiki, blogs and podcasts with other traditional content and links.
Finding this information on BT Intranet sites will be easier now after a major overhaul of our intranet search engine.The search engine has been upgraded and its coverage extended to the new social media sites. The result is a faster, more efficient engine which will provide more relevant results for users.
It means users can search for any authoritative information or emerging thoughts on the terms they have entered. This can save duplicated effort and save time solving problems.
You can see what this looks like in the search slides showing categories and results shown. The first result is for BTpedia which is our intranet wiki. The other results are for our CMS content.
I’ll show in my next post how users can differentiate the different content types.
For anyone technically minded our search engine runs the Autonomy Ultraseek engine, version 5.7 with security and bug fixes applied.
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