BT’s intranet has now matured to the stage where it is embedded into everything people need for their work. Whether you are looking for something, sharing something or doing anything, it will involve using the BT intranet.
So, the integrity of what people use on BT’s Intranet is absolutely vital so there is 100% confidence in relying on the information and applications provided. But how do we achieve this?
Well, we don’t have a crowd of people checking every page on BT’s intranet for any errors that occur each day! However, we do our best with a small team to prevent errors happening before anyone experiences them.
BT does this by:
- having usability and accessibility clauses in our procurement contracts for web services
- having usability and accessibility standards to be met in our development process for web services
- creating templates for content which meet all BT’s publishing standards before any content is published
- automated tools which check new content before it is published for any errors (they also keep checking it regularly after it is published)
- insist new publishers complete online training before they can publish formal content (see http://markmorrell.wordpress.com/2008/04/10/hello-world/ for different content types)
All of these have combined to reduce to a minimum issues that could cause loss of productivity; poor business decisions; unnecessary helpdesk queries, etc. by giving a good, consistent, user experience.
We’re always looking to improve this. Has BT missed anything?